Senior Facilities Manager

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    JLL - Senior Facilities Manager (M2) Transform at JLL as a Senior Facilities Manager on a prominent Fortune 500 technology client account! You will lead Facilities Management service delivery across our client's SJC Subregion campus within the Americas Portfolio. Location: San Jose, CA 95134 Work Schedule: Onsite, M-F ~8:00 AM - 5:00 PM (slightly flexible) + on-call expectations for emergencies Travel Requirements: Splitting time across 24 buildings within a large corporate campus; over 90% of buildings are within a 3–5 minute drive of each other Reports to: Regional Facilities Manager (RFM) – West Region Estimated base salary range: $140,000 - 190,000 + annual salary bonus What this job involves: The Senior Facilities Manager leads Facilities Management operations across a 24-building, 5 million+ square foot portfolio at the client's SJC campus, including vendor management, process development, contract strengthening, FM financial management, and client satisfaction. This role works closely with a peer, the Senior Engineering Operations Manager, who oversees Engineering Technical Services; both roles report into the RFM and partner to ensure reliable facility performance, high-quality service delivery, and strong client satisfaction across the campus. What your day-to-day will look like: Manage performance of assigned staff and maintain interface with third-party vendors, ensuring total contract compliance, accurate reporting, and resolution of critical tenant relations issues. Oversee facility operations including HVAC, basic electrical (primarily lighting), and plumbing, maintaining a strong interface with life safety systems; oversee the Building Controls Automation (BCA) Team, with primary focus on staffing and leadership. Lead vendor management strategy across critical soft services partners (pest control, janitorial, and related contracted services); drive a focused effort to strengthen overall service delivery, a primary priority for the contract over the next several years. Drive development of new operational processes and strengthen vendor contracts to improve service delivery, consistency, and cost efficiency. Support the RFM in developing and managing the $80 million FM annual operating budget, capital improvement plans, and financial forecasts; manage and monitor FM OPEX, including maintenance expenses, service contracts, vendor costs, overtime, purchase orders, accruals, and financial variances. Proficiency in reporting variance reasoning and building annual operating budgets is required. Oversee receiving and dispatching of work requests to FM team members, vendors, and third parties; coordinate scheduling of maintenance activities, and track work order completion, vendor follow-up, invoice review, and authorization within Corrigo, the account's CMMS tool. Lead by example in supporting facility inspections, sustainability goal implementation, and vendor performance management in partnership with sourcing teams, ensuring all practices follow company MSA requirements and client standards. Monitor workflow to assure timely completion within established SLAs and KPIs; review dashboards daily and meet or exceed customer satisfaction ratings. Cultivate trusted working relationships with client representatives and service providers, communicating and escalating appropriately. Serve as the senior Facilities Management point of