Director, AI Transformation, Cvent Consulting

Our Culture and Impact Cvent is a leading meetings, events, and hospitality technology provider with more than 6,000+ employees and 34,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.   Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.   AI at Cvent: Leading the Future Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.   Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.   Cvent is seeking a Director, AI Transformation within Cvent Consulting to lead customer-facing AI transformation work, beginning with our most advanced customers: Fortune 500 companies that are paving the way with AI transformation. This leader will work directly with customers and partners to understand the business outcomes they want from AI, and will shape how Cvent’s platform, data, and services are built, packaged, and delivered around those outcomes. An example is partnering with one of our major clients to roll out a headless version of Cvent on their proprietary technology, either by connecting to the client’s MCP or by using Cvent’s MCP. The ultimate goal is to understand the outcomes the client wants to achieve, learn from that work, and then work with that client to take the resulting solution to market together and turn it into repeatable offerings for other customers and partners. The Director will build trusted executive relationships, ensure engagements are scoped and delivered to a high standard, and partner closely with Sales, Product, Technology, Professional Services, and Marketing. This role is consulting-led and partners with Sales on commercial opportunities and partner relationships rather than owning a sales quota. In This Role, You Will: Lead customer-facing AI transformation engagements, starting with our most advanced Fortune 500 customers who are paving the way with AI transformation: understand their goals, workflows, and measurable outcomes, and design how Cvent helps them achieve those outcomes. Lead rollouts of headless versions of Cvent on a client’s proprietary technology, such as partnering with a major client to embed Cvent into their own environment, either by connecting to the client’s MCP or by using Cvent’s MCP, from discovery through launch and adoption; use each rollout to understand the outcomes the client wants to achieve, define success measures, and capture lessons that can be applied to other customers and partners. Once solutions are built with these transformative customers, work with them to define how