Director, Bank Digital Agile Product Manager

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

There are two openings for this role. The first role will focus on Member Protection and Fraud & Disputes. The incumbent will lead the digital strategy and execution for fraud prevention, disputes, claims, account security, and member protection experiences. This leader combines expertise in fraud, payments, authentication, and digital experiences to deliver seamless, mobile-first experiences that protect members while balancing risk, regulatory requirements, and operational efficiency. The second role will focus on Financial Wellness, Insights & Personalization. The person in this role will lead the strategy and delivery of digital experiences that help members better understand, manage, and improve their financial lives. This leader leverages customer insights, behavioral analytics, AI, personalization, and financial wellness capabilities to create proactive, data-driven experiences that deepen engagement and drive stronger financial outcomes. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week.

Leads an agile team(s) assigned to developing solutions for implementing the Bank's business objectives aligned to the department and company strategy. Responsible for creating and implementing policies and processes for delivering agile methodologies that will meet business results and are aligned to strategic business objectives and required outcomes. Accountable for Team-of-Teams level Objectives and Key Results (OKRs), as well as team-level OKRs; empowers teams within the Bank to deliver business outcomes against their OKRs. Manages project assignments and prioritization of work for Agile teams. Oversees deliverables to ensure they are progressing in a timely manner and are aligned to objectives. Makes data driven decisions as needed related to funding and resource allocation. Leads positive team dynamics, encourages collaboration and drives achievement of goals and OKRs. Ensure assigned Bank projects are completed within financial regulatory and compliance policies and that risk issues identified are mitigated as required. Applies expert knowledge and removes escalated impediments to the team's success and assists in conflict resolution, issue and dependency management. Coordinates, coaches, supports and guide leaders and teams in Agile principles, values and practices. Maintains stakeholders informed of project status to include Senior Leaders. Builds consensus with alliances across the organization. Assesses, utilizes, and partners with external resources and partners to meet agreed upon expectations. Shares information about the portfolio's output and direction with other Team of Team Leads and stakeholders to ensure alignment across the organization. Builds and oversees a team dedicated to excellence through recruiting, developing, retaining, coaching, guiding, performance management and managerial activities. Has full management responsibility for some members of the Agile team, e.g., Product Owner from their own business area, including responsibilities for hiring, firing, development and providing input on compensation decisions. Ensures risks associated with business activities are effectively identified,