Sr. Technical Support Specialist_Archive Server

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Sr. Technical Support Specialists are responsible for delivering highest quality technical support on OpenText products, addressing the customer’s concerns not just at a technical level but also from a customer service perspective.  Our Sr. Technical Support Specialist position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking as you’ll work on unique customer issues to provide resolutions.

• Represent OpenText acting as first point of contact for all technical support inquiries

• Incident management and collaboration with other teams while adhering to SLA’s and KPI’s

• Utilize exceptional written and verbal communication skills while supporting customers while demonstrating a high level of customer focus and empathy

• Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys

• Collaborate with various stakeholders to act as a trusted customer advocate

• Manage Escalations and work with Escalation Manager as a point of contact

What you need to succeed

• 5 - 8 years of prior experience working on relevant technologies

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