Team Manager, Workplace Ambassador Services

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Department Overview Our Enterprise Real Estate team helps build our business from the ground up in all the communities we serve. In this dynamic space, the team designs, develops, and manages our corporate real estate portfolio while creating exceptional workplace experiences that enable colleagues to connect, collaborate, and perform at their best. The Workplace Ambassador Program is a key component of the workplace experience strategy, delivering hospitality-focused services, operational support, colleague engagement, and workplace readiness across TD's corporate portfolio. Workplace Ambassadors serve as the local face of Enterprise Real Estate, helping create welcoming, seamless, and engaging workplace environments.

The Team Manager, Workplace Ambassador Services leads a team of Workplace Ambassadors across multiple locations, driving service excellence, operational consistency, colleague satisfaction, and workplace readiness. This role combines people leadership, workplace operations, and relationship management to ensure the program delivers a best-in-class colleague experience while supporting evolving business needs.

Lead and Develop a High-Performing Team Lead, coach, and develop a team of Workplace Ambassadors across multiple floors, buildings, or locations. Foster a culture of hospitality, accountability, collaboration, and continuous improvement. Conduct performance management activities, coaching conversations, career development planning, and recognition initiatives. Support recruitment, onboarding, workforce planning, scheduling, and succession planning activities. Ensure ambassadors are equipped with the training, tools, and guidance needed to deliver exceptional workplace experience. Drive Workplace Excellence Ensure consistent execution of Workplace Ambassador service standards across assigned locations. Conduct regular site inspections and operational reviews to maintain a welcoming, safe, and well-functioning workplace. Monitor service delivery, identify improvement opportunities, and implement solutions that enhance colleague experience and operational efficiency. Act as an escalation point for complex workplace concerns, service disruptions, and operational issues. Oversee Program Operations Manage workforce allocation and service coverage to ensure resources are effectively deployed across locations. Monitor operational metrics, service requests, and workplace performance indicators. Ensure timely resolution of facilities, technology, and workplace-related issues through partnership with internal service providers. Ensure compliance with workplace policies, safety standards, and governance requirements. Build and maintain relationships with local business leaders and workplace stakeholders to understand colleague needs and workplace priorities. Workplace Experience & Community Building Partner with the larger Campus Experience team to execute workplace experience initiatives that foster colleague connection, engagement, and belonging. Oversee the execution of workplace programming; employee engagement