Senior IT Project Manager - SAP Sales and Service Cloud

Job Title: Senior IT Project Manager - SAP Sales and Service Cloud Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. Title: Senior IT Project Manager -  SAP Sales and Service Cloud Location: Bothell, WA - Hybrid role (3 days onsite/week) We’re seeking a seasoned Senior IT Project Manager to lead complex enterprise IT initiatives within a regulated electric and gas utility environment. In this role, you will own the full project lifecycle—from project definition and planning through implementation, release coordination, and stakeholder adoption—while driving delivery against scope, cost, schedule, and quality commitments. This assignment is centered on enhancements to a recently deployed SAP Sales and Service Cloud platform, including expansion to additional user communities, with strong ownership of demand intake, backlog prioritization, and release sequencing in an iterative delivery model.

Lead end-to-end delivery of enterprise IT projects from initiation through implementation and stabilization. Develop and maintain comprehensive project plans, milestones, timelines, budgets, and status reporting. Drive accountability for project scope, cost, schedule, quality, and overall delivery outcomes. Manage enhancements and rollout activities for SAP Sales and Service Cloud across expanding enterprise user groups. Own demand intake, delivery pipeline governance, backlog prioritization, and release sequencing in an iterative or hybrid Agile environment. Establish clear communication plans and provide consistent updates to project teams, business stakeholders, leadership, and third-party partners. Provide day-to-day direction to cross-functional resources spanning business users, internal IT teams, and system integrators. Coordinate project governance activities, including risk management, issue resolution, dependency tracking, and decision escalation. Ensure structured change management and change control practices are followed within a compliance-sensitive, regulated environment. Prepare and maintain core project documentation, including charters, plans, RAID logs, status reports, financial tracking, and executive summaries. Partner with stakeholders to align