Senior Analyst, Program Management

This position is on – site in our Royal Caribbean Headquarters 1050 Journey with us!  Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. The Royal Caribbean Group’s Guest Services Team has an exciting career opportunity for a full-time Senior Analyst, Program Management reporting to the Manager, Process & System Improvement Position Summary Based in Miami, FL, the Senior Analyst, Hotel Operations supports the Manager, Process and System Improvement in advancing special projects and continuous improvement initiatives across Hotel Operations. The role gathers and analyzes data to support project execution, maintains performance and KPI reporting for Hotel Directors, Hotel Operations Managers, and leadership review, and prepares materials for fleet calls and operational change communications. Operating in a fast-paced cruise-industry environment, the Senior Analyst helps keep Standards & Quality Management (SQM) policies and departmental Home Port content current, produces recurring operational reports for distribution across Hotel Operations, and supports the deployment of fleet initiatives, including housekeeping and other operational programs. The role also oversees the budget and deployment of safety and injury-prevention initiatives, such as stateroom lighting projects. The position requires strong analytical and organizational skills, attention to detail, and the ability to communicate effectively with all levels of management, both shoreside and shipboard. Essential Duties and Responsibilities

Support the planning, tracking, and deployment of special projects and fleet initiatives impacting Hotel Operations, including housekeeping and other operational programs, from kickoff through rollout, coordinating across departments to drive implementation. Oversee the budget and deployment of safety and injury-prevention initiatives, such as stateroom lighting projects, tracking vendor quotes, costs, and project timelines against dry-dock schedules in coordination with Global Safety and capital-planning partners. Gather, organize, and analyze data from shoreside and shipboard sources, including project timelines and costs, to support decisions, recommendations, and status reporting across projects and operational improvement initiatives. Build and maintain performance and KPI reports and dashboards (e.g., Power BI, Excel) for Hotel Directors, Hotel Operations Managers, and leadership review, presenting clearly to shoreside and shipboard audiences. Produce and distribute recurring operational reports on a weekly basis (e.g., the HD Voyage Report and others) to relevant departments within Hotel Operations. Monitor operational KPI trends, flag negative trends, and support problem-resolution and improvement initiatives. Ensure Standards & Quality Management (SQM) policies and procedures are kept up to date; identify, track, and apply SQM and SOP updates. Maintain the department’s Home Port content and SharePoint repositories that house SOPs, KPIs, and project documentation. Prepare and format presentations and materials for fleet calls and operational change communications; maintain accurate meeting notes and action items.

Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management. Financial & Efficiency Responsibilities

Identifies potential areas of operational improvement and cost savings in collaboration with shoreside and shipboard teams, with a focus on efficiency and effectiveness. Maintains reporting that tracks operational and financial KPIs,