SOC Operator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Security Operations Center (SOC) Operator Corporate Security - Global Intelligence Operations (GIO) Security Operations Center (SOC) The Security Operations Center (SOC) Operator supports the Global Intelligence Operations (GIO) by providing continuous monitoring, incident intake, and operational coordination for security events impacting people, facilities, and business operations. This role focuses on real time system monitoring, incident intaking, accurate incident documentation, and structured escalation in support of enterprise security and duty of care objectives. Operating within established procedures and response frameworks, the SOC Operator plays a critical execution level role in maintaining situational awareness, ensuring timely response, and supporting 24/7/365 security operations.

Monitor enterprise physical security systems, alarms, and operational dashboards to identify potential security incidents in real time Serve as a primary intake point for security incidents received via phone, email, alarms, or system notifications Triage security events using established procedures to determine priority, required response actions, and escalation level Accurately document incidents, actions taken, and outcomes in designated incident management or case tracking systems Maintain awareness of active incidents and provide timely updates during event progression Respond to emergency alerts and safety activations (e.g., panic alerts) and initiate appropriate response coordination Participate in structured shift handovers to ensure continuity of situational awareness and incident ownership Escalate incidents that exceed defined thresholds or fall outside standard procedures to senior operators or leadership Adhere to enterprise security policies, governance standards, and confidentiality requirements Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: 1+ years of experience in security operations, monitoring, dispatch, emergency coordination, or a related operational role Experience working in a Security Operations Center (SOC), Regional SOC (RSOC), or comparable 24/7 operations environment Proficiency of the local language of the country were monitoring center is located and English (written and verbal) is required for SOC operator roles globally to ensure consistent communication Successful completion of enterprise background screening, and any additional vetting required to access corporate security systems Proven solid written and verbal communication skills suited to operational documentation and coordination Proven high attention to detail and accuracy when handling security related or safety impacting information Proven ability to work effectively in a fast paced, shift based environment Proven ability to operate concurrently across enterprise security