Navan Pro Consultant

About the Role The main role of a Navan Pro Consultant is to build relationships and understand the needs of our client’s while delivering a ‘high touch’ service that saves clients time and drives down their total cost of travel.

What you’ll do Service Expectation

• Provide a dedicated, consistently high level of service to all clients tailored to their individual requirements with a desire to always exceed client expectation.

• Effectively manage your workload to meet all deadlines as required, either set by the client or within R&M

• Ability and willingness to service different client industry sectors across the wider business

• Demonstrate innovative thinking and provide a consultative approach

• To be proficient in R&M and Navan Technology, sharing knowledge with the client to ensure an all-encompassing service

• To be responsible for the delivery of all air, rail, car rental, ferry, black car and charter reservations and to advise clients on best practice utilising R&M and Navan technology

Operational Excellence

• Manage your own full client portfolio to the highest R&M and Navan standard, demonstrating extraordinary customer service to your wider team

• Pro-actively build meaningful and long-lasting relationships both internally and externally

• Always exceed client’s expectation

• Identify and implement opportunity to add value to each booking

• Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect)

• Working with IFD (International Fares Desk) to proactively identify cross market and local inventory differences

• Procure the best hotel rates for clients utilising GDS and non GDS channels, as well as leveraging supplier relationships to gain the best result

• Monitor all bookings for further saving opportunities up until completion of the trip

• Utilise detailed understanding of the client policy to drive compliance whilst maximising opportunity to enhance the traveller experience

• To be proficient in all R&M and Navan Technology and to ensure knowledge is shared and maintained amongst the team

• To oversee the client experience by utilising mixed mode booking tools and to provide 1st line support for both offline/online bookings

• Demonstrate proactive thinking when providing travel solutions

• Able to provide cost effective solutions across all aspects of travel

• To always comply with the client policies and guidelines

• Achieve SLAs for all accounts

• Regular interaction with overseas colleagues

• Apply Quality Control procedures and processes in line with company and GREC requirements

• Previous VIP experience is preferred

• Skills assessment results will be considered

• Exceptional telephone manner and written skills

• Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines

• Has a proven record of experience in a core business travel environment

• Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus

• Experience of mixed mode booking tools, and 1st line product support for both offline/online bookings

• Comprehensive knowledge of the travel industry and