Vice President, Sales Strategy & Operations

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As the Vice President of Sales Strategy & Operations, you will serve as the strategic co-pilot to our Chief Revenue Officer and GTM executive leadership team. You will architect, optimize, and scale a world-class, data-driven sales engine that accelerates our global revenue growth. This is a highly visible, global, transformational leadership role. You will be responsible for defining our GTM architecture, driving operational rigor, and delivering the predictive intelligence that shapes our trajectory. You will lead a high-performing team to systematically remove operational friction, optimize our lead-to-cash cycles, and ensure our direct sales and broader GTM ecosystem are executing flawlessly. This position is a people manager role reporting to the GVP, GTM Strategy & Operations.

Partner directly with the CRO and regional GTM leaders to define and execute long-term, scalable sales strategies Architect optimal roles designs, customer-alignment, and segmentation models that maximize market penetration Establish a rigorous, high accountability and data-driven operating rhythm Drive adoption of AI, automation, and advanced analytics to deliver highly accurate, predictable sales intelligence, including regional forecasts, pipeline assessment, and advanced predictive analytics that identify risks and uncover revenue opportunities Identify and eliminate operational friction with the sales organization and across GTM functions Drive adoption of standardized methodologies and technologies that accelerate deal velocity and drive field productivity Define and track the critical KPIs that govern business health Provide the C-suite and GTM leadership with deep, actionable insights regarding key drivers of business performance, recommendations and investment priorities Ensure seamless operational and strategic alignment between our direct sales motions and our broader partner and alliance ecosystem, seamlessly integrating the partner motion into our holistic growth strategy Recruit, mentor, and develop a world-class team of strategy and operations professionals Establish an AI-first operating standard where the team leads with AI to work faster, make better informed decisions, and think bigger Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 15+ years of progressive Strategy & Operations leadership experience, with a deep specialization in Enterprise Sales Operations within high-growth tech environments 10+ years of experience in SaaS, enterprise sales, or top-tier management consulting focusing on Go-To-Market and execution models 5+ years of executive-level people leadership, with a track record of building and managing large, geographically dispersed, high-performing teams Demonstrated use of AI and agentic