Assistant Home Shopping Manager

Why choose us? Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Purpose The Assistant D.U.G. Manager supports the D.U.G. Manager in overseeing all aspects of the Drive Up & Go operation, ensuring exceptional customer service, order accuracy, productivity, and operational efficiency. This position assists with team leadership, order fulfillment processes, scheduling, training, and achieving department sales and service goals while providing customers with a seamless online shopping experience.

Department Operations Assist in managing daily Drive Up & Go operations. Ensure customer orders are accurately selected, staged, and delivered within established service standards. Monitor order flow and allocate resources to meet productivity and service goals. Maintain organization and cleanliness of staging, storage, and fulfillment areas. Support inventory management processes and identify out-of-stock opportunities. Ensure operational procedures are followed to provide efficient and accurate order fulfillment. Customer Service Deliver exceptional customer service and create a positive online shopping experience. Assist customers with order questions, substitutions, pickups, and issue resolution. Address customer concerns promptly and professionally. Promote customer loyalty through responsive service and effective communication. Ensure customers receive accurate, high-quality products that meet company standards. Leadership and Team Development Assist with hiring, onboarding, training, and coaching D.U.G. associates. Provide daily direction and support to team members. Help develop schedules that align staffing levels with business demands. Foster teamwork, accountability, and a customer-focused culture. Reinforce company policies, procedures, and performance expectations. Operational Compliance Ensure compliance with company policies, food safety standards, and workplace safety requirements. Monitor proper handling, storage, and transportation of customer orders. Support department audits, inspections, and operational reviews. Ensure accurate documentation and completion of required reports. Promote safe work practices and proper equipment usage. Financial Performance Assist in achieving department sales, productivity, labor, and service objectives. Monitor key performance indicators including order accuracy, on-time fulfillment, and customer satisfaction. Support labor management and workflow optimization efforts. Identify opportunities to improve efficiency and reduce operational costs. Contribute to action plans that drive growth and operational performance.

High school diploma or equivalent preferred. Previous retail, grocery, e-commerce, or customer service experience required. Prior supervisory or leadership experience preferred. Knowledge of online order fulfillment, inventory processes, and customer service practices. Strong communication, organizational, and problem-solving skills. Ability to effectively lead and motivate employees in a fast-paced environment.

Ability to stand, walk, bend, reach, and perform repetitive motions throughout the workday. Ability to lift and move products weighing up to 50 pounds regularly and more with assistance when necessary. Ability to work in various store environments, including refrigerated and freezer areas. Ability to safely operate carts, pallet jacks, and order fulfillment equipment.

Retail