Service Advisor, San Diego

Ensure clients are informed throughout the service experience from initial contact to vehicle handover

Conduct comprehensive inspections and thorough check-in processes for customer vehicles, identifying and reporting any damage or visible wear

Check in new vehicles and document transport damage on PDI vehicles, ensuring accurate notation on the Bill of Lading (BOL) and processing through internal channels for proper documentation

Manage and facilitate loaner agreements, coordinating rental vehicle requests for customers as needed, including arranging Lyft rides for convenience

Uphold the Customer Satisfaction Index (CSI) KPI as a fundamental aspect of our operations, actively ensuring that customers are delighted with the quality of service provided

Review and revise work orders after technicians and detailers complete their