Commercial Analyst Team Lead

Location: 726 Exchange Street, Buffalo New York Job Summary The Commercial Analyst Team Lead provides leadership, coaching, and oversight to a team of Commercial Analysts supporting Commercial Leaders and Relationship Managers across designated markets. This role is responsible for developing talent, ensuring high-quality work product, maintaining consistent execution of processes, and promoting strong risk management and client service practices.  As a player-coach, the Team Lead recruits, onboard, mentors, and develops Commercial Analysts while managing a limited portfolio of client and credit-related activities to maintain technical expertise and model best practices.

Lead partners closely with Sales, Credit, Underwriting, and other key stakeholders to align resources, improve processes, and support market growth and client service objectives.

Lead, coach, and develop a team of Commercial Analysts to support individual growth, technical proficiency, and career progression. Conduct regular one-on-one meetings with team members to provide coaching, performance feedback, workload guidance, and development support. Recruit, hire, onboard, and train Commercial Analysts to ensure successful integration and ongoing development within the organization. Identify high-potential talent and support succession planning through coaching, mentoring, and development opportunities. Provide direction and drive accountability for Commercial Analyst performance, workflow management, and client support activities. Serve as a point of contact for day-to-day Commercial Analyst responsibilities (e.g., process questions, system issues, etc.) Monitor team workload, capacity, and resource allocation to ensure appropriate coverage, service levels, and development opportunities. Review and provide feedback on Commercial Analyst work product, including financial analysis, prospect presentations, and other deliverables to ensure quality, consistency, and accuracy. Manage a limited portfolio of commercial banking relationships and credit activities to maintain technical expertise and support market objectives. Partner with Commercial Leaders and Relationship Managers on in-market sales strategy and support. Provide guidance and support on complex credit structures and financial analysis. Ensure adherence to established credit, underwriting, risk, and operational procedures.

Qualifications Bachelor's Degree (preferred) Experience Qualifications Minimum of 5 years of commercial middle market banking experience (e.g., credit structuring & analysis, sales functions, risk assessment, knowledge of commercial banking products, services & technology) (required) Minimum of 3 years of leadership, supervisory, coaching, or team management experience (required) Strong understanding of commercial lending products, credit risk assessment, and underwriting principles (required) Strong knowledge of commercial loan and deposit documentation (required) Experience working with complex commercial credit structures and transactions (required) Experience managing competing priorities, workflow, and leading teams (required) Ability to establish and strengthen effective working relationships among team members and partners (required) Excellent communication, collaboration, and relationship management skills (required) Demonstrated success identifying, developing, and retaining top talent (preferred) Knowledge of nCino and related commercial banking systems (preferred) Personal Skills Collaboration Critical Thinking Adaptability Empathy Practical Skills Business Acumen Risk Management Change Navigation Core Competencies All KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.

General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional