Service Delivery Specialist - Naga

Be Part of a Revolutionary Change!

At PMI, we're building a smoke-free future through innovation and transformation. Join us and make a meaningful impact while growing your career in a global organization.

The Service Delivery Specialist is responsible for ensuring the efficient execution of inventory, warehouse, distribution, transportation, compliance, systems, and customer service activities that support business operations.

Inventory Management •    Monitor inventory accuracy and stock availability. •    Reconcile physical inventory with system records. •    Investigate and resolve inventory variances. •    Support cycle counts and annual physical inventory activities.

Warehouse Operations

•    Oversee receiving, storage, and dispatch of materials and finished goods. •    Ensure compliance with warehouse procedures, safety, and security standards. •    Maintain accurate documentation of warehouse transactions.

Distribution & Logistics

•    Coordinate transportation and delivery schedules. •    Monitor delivery performance and service levels. •    Resolve delivery-related issues promptly. •    Collaborate with transport providers and commercial teams.

Systems & Transaction Processing

•    Ensure timely and accurate transaction posting in SAP and other systems. •    Monitor and resolve pending or system-related issues. •    Validate operational reports and reconciliations. •    Maintain data accuracy and integrity.

Compliance & Controls •    Ensure adherence to company policies and procedures. •    Perform routine control activities. •    Support internal and external audits. •    Maintain accurate operational records.

Customer Service Support •    Address customer delivery and inventory concerns. •    Coordinate with Sales, Commercial, and Customer Service teams. •    Ensure agreed service levels are achieved. •    Build strong relationships with stakeholders.

Performance Monitoring •    Prepare operational reports and dashboards. •    Track key KPIs, including:  o    Inventory Accuracy o    Delivery Compliance o    Order Fulfillment Rate o    Warehouse Productivity o    Transport Performance o    Service Level Achievement •    Recommend corrective and preventive actions.

Continuous Improvement •    Identify and implement process improvements. •    Support operational excellence initiatives. •    Drive efficiency, cost savings, and service enhancements.

Required Competencies •    Inventory and Warehouse Management •    SAP/ERP Knowledge •    Data Analysis and Reporting •    Problem Solving and Root Cause Analysis •    Stakeholder Management •    Compliance and Internal Controls •    Communication and Coordination •    Continuous Improvement Mindset

Technical Skills •    Proficiency in Microsoft Excel •    Ability to identify and analyze variances in reports and data •    Experience updating and improving reporting templates •    Strong data analysis skills •    Inventory management and audit experience

What We Offer •    Career growth opportunities within a global organization •    An inclusive and diverse workplace culture •    Continuous learning and development programs •    The opportunity to contribute to PMI's smoke-free