TechOps - FICO - MANAGER - GDSN02

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SAP FICO Manager 1 TechOps (Application Management) Consultant   About Global Delivery Services   Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.   Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.   Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.   Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.   Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.     The Opportunity   We are looking for an  SAP FICO Manager to join the EY GDS Team. As part of our EY GDS – TechOps team, you will be responsible for providing functional support for SAP FICO across various regions for our global clients. You will collaborate closely with cross functional teams to address issues, implement enhancements, and optimize design to meet business requirements.    This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth as you get to work with high quality team to support clients ensuring the stability of global 500 companies through best-in-class solutions, automation and innovation.     Your Key Responsibilities

Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management Specialist Lead and mentor the cross functional team fostering culture of collaboration, innovation and continuous improvement Lead and Coordinate the Resolution of Complex Technical issues and System Outages including root cause analysis and corrective action. Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP FICO solutions and designs. Develop and maintain documentation including configuration, user guides and test scripts. Mentor and train junior SAP functional and technical Team Members, sharing best practices and providing guidance on issues and troubleshooting techniques. Keep abreast of industry trends, emerging technologies and SAP best practices to drive operational efficiency through automation and innovation Participate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems. Available to work on shift hours