Account Manager & Site Merchandiser Amazon

Key Responsibilities 
 We’re excited to share that we have a National Account & Site Merchandising Manager role, responsible for the Italian market whilst based in our London office.     The National Account Manager & Site Merchandising role is responsible for managing day-to-day execution of ELC brands with a key pure-play retailer across multiple markets. This includes site merchandising, promotional execution, and operational alignment with internal and external partners. The role delivers flawless product/content setup and supports commercial goals while ensuring a premium customer experience. What This Role Does 
 Professional working proficiency in Italian is essential , as the role manages commercial activity and stakeholder interactions in these markets. Strategic Planning Execute commercial activities supporting retail and net sales targets across pure-play retailer marketplaces Translate brand priorities into execution plans for PDPs, promotions, and Brand Stores Support the SNAM in identifying risks and opportunities for launches, merchandising, and commercial events Adapt brand content and promotional moments to the pure-play retailer environment Ensure proper registration and maintenance on Vendor Central and catalogue setup Build launch checklists, ensure high-quality product titles, bullets, descriptions Coordinate creation/upload of rich media Build the retailer-specific storefront Set up review-seeding programs as applicable Inventory and Supply Chain Use market data and tools to predict demand and align with supply chain teams Coordinate shipment plans and monitor inventory levels Manage PO lifecycle, availability, and replenishment to prevent out-of-stocks Account Management Manage operational execution across multiple brands Ensure content accuracy across imagery, copy, pricing Implement promotions and merchandising in line with commercial calendars Coordinate NPL setup, catalogues, and campaign activations Liaise with retailer partner contacts for issue resolution   Data, Insights & Analysis       •  Monitor KPIs: content health, availability, conversion, traffic       •  Track promotional performance, escalate risks, and recommend optimisations       •  Provide executional reporting for internal stakeholders       •  Use dashboards and scorecards to drive content performance    Collaboration & Communication       • Collaborate daily with Brand Online, PXM, Marketing, Finance       • Ensure seamless asset handover and campaign alignment       • Escalate execution barriers to the SNAM       • Represent the retailer execution perspective in planning meetings    Promotions & Merchandising       • Set up and monitor promotions across multiple program types       • Coordinate participation in peak commercial events (e.g., major retail tentpole events)       • Ensure compliance with MAP policies       • Own Brand Store refreshes seasonally       • Audit PDPs and Storefronts regularly       • Optimise SEO, titles, bullets, and A+ content       • Leverage retailer merchandising widgets  What You Will Need To Be Successful In This Role 
 Bilingual Fluency: Professional-level Italian (written and verbal) to lead communication and strategy for the Italian market. Platform Expertise: Advanced knowledge of Vendor Central to manage high-volume digital trading. Commercial Background: Proven experience in National Account Management and Site Merchandising with pure-play retailers. Collaborative Mindset: Ability to partner effectively across multiple departments to align brand and commercial goals. Strategic Organisation: A high degree of structure and the ability to pivot between multiple competing priorities. Influencing Skills: Strong communication, negotiation, and change management capabilities. Analytical Depth: Ability to interpret complex data and translate it into actionable growth strategies using