Technical Support Specialist

ESSENTIAL RESPONSIBILITIES: •    Ensure compliance with Manage the Job Cycle (MtJC) process •    Subject Matter Expert for their area of support •    Support the field technically through different media ( online , phone calls and technical papers) •    24/7 Support for Critical Operations in the field when needed  •    Share the knowledge across the organization by submitting best practices, case histories & lessons learned to the knowledge management database •    Follow up on field failures that requires Technology involvement and ensure that the learning is shared across the field •    Raise an alert across the Service Delivery organization whenever an unfamiliar  technical issues arises on a job •    Coach other technical resources in their area of expertise •    Communicate to Engineering and Technology organization on issues and lessons learned related to different technologies •    PL specific responsibilities •    Handles special projects as required QUALIFICATIONS/REQUIREMENTS: •    Bachelor’s degree in science, technology, engineering or mathematics  •    Displays initiative, is self-driven & flexible •    Strong analytical and problem solving skills •    Ability to develop and mentor others •    Availability on call outside of normal business hours •    Good communication skills DESIRED CHARACTERISTICS: •    Thorough understanding of PL technology and Service Delivery requirements  •    Significant operational experience •    End to End knowledge of the drilling and completion process is an advantage •    Ability to learn and use various computer tools to prepare data and visualizations for analysis •    Ability to work independently   Reports To: Service Delivery Technical Manager   The Baker Hughes internal title for this role is: Services Specialist - Technical Support Engineering