Digital Solutions Consultant II

About us Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable solutions. About the job We’re looking for a Digital Solutions Consultant to join our Malaysia team. As a Digital Solutions Consultant, you'll keep critical Legal and Compliance platforms running smoothly while working closely with business stakeholders, vendors, and internal IT teams. You'll provide day-to-day application support, deliver enhancements, and ensure our digital solutions continue to meet evolving business needs. This role is ideal for someone who enjoys solving technical problems, building strong stakeholder relationships, and working across both business and technology teams. What you’ll do We are looking for a Digital Solutions Consultant to join our team Malaysia. The role responsibilities include: Provide day-to-day support and administration for Legal and Compliance platforms such as Brightflag, TrustArc, Agiloft, and Entity Management Systems. Manage business-as-usual activities, including incident resolution, service requests, problem management, and production support. Support and troubleshoot integrations between enterprise applications using APIs, middleware, and other integration technologies. Work with business stakeholders to gather requirements, deliver enhancements, and improve business processes. Configure, maintain, and optimize applications while supporting platform stability, security, and performance. Participate in Agile delivery, including sprint planning, backlog refinement, testing, releases, CI/CD, and change management. Collaborate with vendors, developers, and cross-functional IT teams to resolve issues and deliver successful solutions. Maintain technical documentation, monitor application health, and drive continuous service improvement. What you’ll have A bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline. Experience supporting enterprise applications in application support, digital solutions, systems analysis, or technology consulting. Hands-on experience with at least two Legal, Compliance, or enterprise SaaS platforms such as Agiloft, Brightflag, TrustArc, DPO, or Entity Management Systems. Experience across incident, problem, change, release, and production support activities. A strong understanding of IT Service Management processes and Agile or Scrum delivery environments. Experience supporting REST APIs, web services, middleware, data flows, and application integrations. Strong analytical and problem-solving skills, with the ability to investigate technical issues and drive resolution. Excellent written and verbal English communication skills are essential, with the ability to engage effectively with a diverse range of stakeholders globally. Preferred experience Experience with ITSM tools such as ServiceNow. Exposure to cloud-based SaaS applications. Experience contributing to architecture decisions and platform strategy. Why you should apply Flexible work arrangements. Take advantage of our global on-line learning platform! Enjoy a varied & challenging role. Career development opportunities beyond this role. Moving forward together We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. We're building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard. And we're not just