Business Applications Administrator - Transformation & Corporate Operations

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:   Grade: Technical 406 Pay Range: $98,300.00 - $147,400.00 Job Description The Business Applications Administrator is responsible for the administration, optimization, and ongoing operational effectiveness of enterprise applications used by functions within the Business Transformation & Corporate Operations (BTCO) department. This role ensures that business-owned systems are effectively configured, governed, supported, and continuously improved to meet evolving organizational needs and performance goals. The Business Applications Administrator serves as the primary functional and operational owner for assigned applications and acts as the critical liaison between BTCO business teams and Enterprise Technology department. The role partners closely with IT System Engineers, Application Engineers, enterprise architects, vendors, and business stakeholders to translate business requirements into effective system capabilities while ensuring solutions align with enterprise technology, security, integration, and data standards. Working with the Business Process Engineering teams within the BTCO department, the Business Applications Administrator is a leader in the adaption and expansion of AI-enabled business transformation and business model innovation implementation. The position supports a diverse portfolio of business applications within the BTCO department that includes ServiceNow functionality such as Integrated Workplace Management Systems (IWMS) , Integrated Risk Management & Business Continuity (IRM & BC), and Program/Project Management (PPM),. Additional, non-ServiceNow applications, used by the team include SAP Signavio, Rhythms AI-Powered OKR System, and Grants Administration Systems. The BTCO Business Applications Administrator reports directly to the Vice-President of Business Transformation & Corporate Operations. The job blends and requires both strategic roadmap and capability planning along with detailed, hands on, support and execution within individual applications. *This is an in-office position working out of our corporate offices in Salt Lake City, Utah.

This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities.  The contents of this document or related job requirements may change at any time with or without notice. Business Application Administration & Optimization:  Own the day-to-day functional administration and operational performance of assigned business applications. Manage configurations, workflows, user access, reporting, enhancements, releases, and application roadmaps while continually identifying opportunities to