Client Technical onboarding Analyst

Make your mark delivering reliable implementations and testing at scale while building trusted client partnerships and growing your career. As a Technical Implementation Analyst in Client Onboarding and Services, you coordinate all aspects of product implementation set-ups while working closely with business partners and clients. You partner with internal teams and client technology teams to complete product setup, file validation, testing, and production migration. You manage a high volume of simultaneous requests while demonstrating sound judgment, clear communication, and a commitment to Diversity, Inclusion & Opportunity.

Exhibit ownership and drive client satisfaction Manage expectations by establishing timelines and maintaining documentation Communicate status updates to clients and stakeholders Demonstrate creative problem solving and apply solid judgment in decision making Follow policies and procedures and meet or exceed service level agreements Escalate and resolve issues in a timely manner Record observations and escalate risks or issues as needed Identify gaps and exceptions and recommend possible solutions Manage multiple requests and collaborate with multiple teams to deliver outcomes Work independently with minimal supervision Support client and internal teams to set up products and perform testing based on requirements Required qualifications, skills, and capabilities: Strong verbal and written communication skills Strong logical and analytical skills with attention to detail Demonstrated ability to manage multiple work requests with effective time and work management Working knowledge of mainframe environments, file validation, and testing Experience in mainframe testing, file transmissions, and file testing including ISO 20022, X12, and BAI2 file formats Understanding of ISO 20022 messaging or electronic data interchange message formats, including XML Understanding of system testing, regression testing, and user acceptance testing Bachelor’s degree in engineering 4+ years of experience in banking, financial services, or treasury product implementation with a technical background Preferred qualifications, skills, and capabilities: Knowledge of UiPath or similar robotic process automation tools for workflow automation Understanding of United States and Canada treasury products