Field Services Rep III-mJP

We anticipate the application window for this opening will close on - 15 Aug 2026   Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life Careers that Change Lives We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive. A Field Service Engineer (FSE) at Medtronic is responsible for the technical support and service of Medtronic Hugo systems at customer sites. This role involves installing, repairing, maintaining, and troubleshooting these devices, as well as providing training to healthcare professionals. FSEs also play a crucial role in gathering feedback on product performance and communicating with various internal and external teams.                     To be considered for this role, please ensure the minimum requirements are evident in your applicant profile. The candidate must reside in one of the following locations: Seattle, WA; Baltimore, MD; Rochester, MN; St. Louis, MO; Louisville, KY; Pittsburgh, PA; Greenville, NC; Charlotte, NC; Phoenix, AZ; Reno, NV; Detroit, MI; Kansas City, MO, Las Vegas, NV, Minneapolis, MN, Corpus Christi/Brownville, TX, Tulsa, OK Responsibilities may include the following and other duties may be assigned. Installs, operates, maintains, repairs and modifies equipment. Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations. Analyzes and evaluates products and related performance. Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time. Installs, upgrades and removes products ensuring coordinative engineering field change. Maintains effective customer communications and relations. May provide onsite training of customer support personnel. Required Knowledge and Experience:  Requires complete and broad knowledge of systems, techniques, tools and procedures typically obtained through prior related work experience, training, and/or education. Requires 3+ years of relevant technical experience, which may include a combination of practical experience and applicable training, education, or certification. No minimum education requirement. Some countries/ jobs may require vocational training and/or certification.

Bachelor’s degree in Bioengineering, engineering or technology field Experience with robotics or motion control Previous experience as Technician/Field Services within medical device industry Experience with anatomy, surgical protocol and medical terminology Ability to troubleshoot with technical skills, creativity and high discipline Familiarity with most used test equipment Ability to read and understand schematics and engineering drawings Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements. Performed troubleshooting and repairs on medical devices Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical to troubleshooting without complete technical documentation. Excellent English writing and verbal communication skills Additional Skills and Qualities: Problem-solving and Analytical Skills: Ability to diagnose and troubleshoot complex technical issues.  Communication and Interpersonal