Director, Sales

At Zendesk, we believe customer relationships are the foundation of great business. To fuel our next phase of hyper-growth across India and beyond, we are looking for a vision-driven, inspiring enterprise sales leader to guide, grow, and elevate our India business across Enterprise and Commercial segments.    As Director, Sales, you won't just manage pipelines, you will build high-impact sales strategies, empower a driven team of AEs to thrive in complex enterprise deal cycles, and serve as an executive champion for our largest customer partnerships. If you are passionate about coaching talent, unlocking multi-product SaaS value, and shaping high-performing sales cultures, this is your platform to make an undeniable mark. The Impact: What You’ll Actually Do Champion & Grow Top Talent: Inspire, mentor, and build a high-performing commercial and enterprise sales team, fostering an inclusive environment focused on continuous professional development and career growth. Drive Strategic Enterprise Growth: Lead your team through complex, value-centric sales cycles, unlocking new business opportunities and scaling existing key customer relationships. Shape Market Strategy: Conduct quarterly territory and account plan reviews, leveraging market trends and executive insights to expand Zendesk’s enterprise market share. Pipeline & Operational Excellence: Lead clear, predictable forecasting, championing sales methodologies (like MEDDPICC) to drive momentum from discovery to close. Executive Engagement: Build trusted relationships with C-level stakeholders both internally across Zendesk and externally during strategic customer engagements. Proven Goal Attainer: You bring a strong, consistent track record of achieving targets and driving quota attainment (demonstrated over recent years), with a relentless drive for excellence. An Empowering Sales Leader: You have a proven track record of leading SaaS sales teams to success, with a focus on coaching, empathy, and collective achievement. Enterprise Deal Architect: You bring deep expertise in navigating multi-stakeholder enterprise cycles, value-selling, and complex negotiations. Strategic & Data-Informed: You easily connect pipeline metrics and forecasting trends to big-picture growth strategies. Collaborative Builder: You thrive in dynamic environments, bring an entrepreneurial spirit, and excel at cross-functional partnership. Core Requirements (Must-Haves) Demonstrated Leadership & Performance: Strong multi year (minimum 10 years management) experience managing and growing high-performing B2B SaaS enterprise sales teams (minimum 7 Enterprise AEs) with a history of hitting quota targets year on year.  Enterprise Sales Mastery: Proven history of navigating complex, multi-product deal cycles and C-suite engagements. Tooling & Methodology: Hands-on experience with modern sales methodologies (e.g., MEDDPICC) and sales tech stack ecosystems (e.g., Salesforce, Clari, Outreach). Travel: Willingness to undertake customer-facing travel as needed to build strategic executive relationships. Based in Bangalore or Mumbai.  Nice-to-Haves  President’s Club membership or similar industry sales recognition. Deep expertise in the enterprise Customer Experience (CX) or AI.   Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work