Customer Service Representative

As a Customer Service Representative at PPG, you will play a vital role in supporting our ASC Aerospace customers by delivering exceptional service and ensuring timely, accurate order fulfillment. In this role, you will respond to urgent customer needs, manage account and order information, and collaborate cross-functionally to provide efficient solutions. You'll gain hands-on experience in aviation logistics, inventory management, contract administration, and customer support while contributing to the seamless operation within the aerospace supply chain. This is an onsite position located at our Grand Prairie, Texas site.

Enter, track, and manage orders from customers Respond to inquiries from customers regarding availability, pricing, and delivery timelines Input order details into ERP management systems; generate reports for inventory status, order history, and delivery performance Assist in identifying parts using technical manuals, schematics, and OEM data; update part records as needed Work with procurement, logistics, and engineering teams to ensure timely delivery of parts and resolution of supply issues Follow aerospace industry safety, quality, and regulatory standards for maintaining documentation Qualifications High School Diploma or equivalent required 2+ years of experience in a corporate customer service or customer support role Understanding of aerospace financial processes, or related manufacturing environments Only U.S. Citizens, Green Card holders, and political asylees or refugees are eligible to apply #LI-Onsite About us:   PPG: WE PROTECT AND BEAUTIFY THE WORLD ®  Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.  The PPG Way 2030    We are customer champions   Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow.  We act with purpose and speed   Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.     We are excellent operators   Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.    We compete to win   Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.  We are PPG proud   Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.  At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to     https://careers.ppg.com/us/en/candidate-resources .   PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.   If you need an adjustment due to a disability,