Product Design Lead

We are seeking a Product Design Lead to join our Global Payments and Trading Digital Channels Team. The role will be located in our New York, NY offices. The Product Design Lead should have experience working with, defining, and designing complex systems to bring creativity, strategic insight, and user-centered thinking to our team. This role requires a highly skilled designer who excels in collaboration, design execution, and the ability to drive impactful user experiences. This Product Design Lead will lead the strategy and design of one of our most critical financial products. The ideal candidate will bring the following expertise: User-Centered Design – Lead with a user-first approach, ensuring all design choices address user needs, behaviors, and insights from research. Drive a seamless and intuitive product experience by deeply understanding our users. Journey Mapping – Map and analyze end-to-end user journeys across customers, operations, servicing teams and systems to identify pain points, key moments, and opportunities for improvement. Use journey maps to align teams on a shared vision of user needs, ensuring a cohesive and supportive experience at each stage. Interaction and UI Design – Demonstrates mastery in designing complex web interfaces and workflows, creating products that are both highly functional and visually engaging. Skilled in developing intuitive layouts, navigation patterns, and interaction models for intricate systems. Thoughtfully uses animation and micro-interactions to guide users, making complex tasks more approachable and enhancing the overall product experience. AI-Enabled Product Design – Demonstrates strong knowledge of AI and its application throughout the product design process, using AI to accelerate research synthesis, exploration, prototyping, testing, and design iteration while maintaining strong design judgment and appropriate human oversight. Experienced in designing AI-enabled products and workflows, including how AI can simplify complex tasks, augment user decision-making, and create more intelligent and adaptive experiences. Understands the challenges of applying AI in regulated environments, including transparency, explainability, data sensitivity, trust, controls, and responsible human-in-the-loop design. Cross-Functional Collaboration – Work closely with product managers, engineers, and stakeholders to align design efforts with business goals, transforming complex requirements into clear, functional design solutions that respect technical constraints. Proficiency in Design Tools – Possess advanced skills in tools such as Figma and Miro, to create high-fidelity wireframes, prototypes, and mockups that clearly communicate interaction models and UI specifications. Design System Knowledge – Experience with and contribute to a global design system that ensures visual consistency across interfaces. Develop workflow patterns and components that can then be reused by other teams. Complex Systems Knowledge – Bring an understanding of the unique challenges of designing and maintaining complex systems, with an ability to distill intricate requirements into clear design solutions that facilitate user understanding and interaction. Effective Communication and Storytelling – Articulate design concepts and rationale to diverse stakeholders, making complex ideas accessible. Use storytelling to engage others in the product vision, fostering alignment and enthusiasm. Mentorship and Leadership – Skilled in guiding junior designers, providing constructive feedback, and elevating team standards. Fosters a culture of continuous learning, innovation, and collaboration within the team. A portfolio is required to be considered for this position This portfolio should demonstrate some or most of the expertise described above and should be enough of a visual indicator that you’re qualified for the role. A portfolio could include a Figma link that’s open to view access. Typically a