Solution Consultant/Senior Solution Consultant (PubSec)

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Description     The Senior Solution Consultant supports a work stream in sophisticated enterprise customer engagements, partnering with key collaborators to achieve the vision while completing key deliverables. They serve as hands-on advisors, using strong social skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer return on investment. Senior Solution Consultants are strong presenters that are able to obtain customer acceptance by demonstrating solutions and an understanding of the client's vision. They can identify key risks or issues and are confident in handling difficult conversations with their team and customer to address them. They interact with customer product owners, business process owners and technical resources to understand capabilities and requirements, analyze information, and craft comprehensive solutions. They also show a strong understanding of typical business challenges faced by customers and common objectives. They supply thought leadership and standard processes, both internally in their Community and externally in the marketplace.

Salesforce Professional Services is looking for a Senior Solution Consultant. You will be serving as a Salesforce product and platform guide to the company’s largest, most complex enterprise customers. Here are some salient responsibilities the role entails:  Serve as a trusted advisor to the client Participate as a part of a team working on internal critical initiatives to grow the consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value Work collaboratively and having very strong communications skills, especially in guiding complex concepts, and creative, prescriptive thinking Identify and proactively handle risk areas and commit to seeing an issue through to complete resolution Handle customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partners Review and correct key artifacts to keep projects on track and solutions extendable and maintainable going forward Work closely with Delivery Managers, Solution Architects, Technical Architects, and directly with clients to design technology solutions to meet client needs Contribute to the creation of a program vision/case creation and justification, and be responsible for the monitoring and delivery of