Delivery - Cloud Operations Senior-Manager- Kochi

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Career Family      TechOps -CloudOps   Role Type   Delivery Manager – Cloud Operations      About Global Delivery Services Global Delivery Services refers to EY's worldwide network of service delivery centres. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda. Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom. Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service. Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services. Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.   The opportunity The Senior Manager – Cloud Infrastructure Operations, plays a strategic and leadership role within the TechOps organization. This position oversees the delivery, stability, reliability, and continuous improvement of all infrastructure services across the enterprise. The ideal candidate brings deep technical understanding, strong service delivery experience, and proven leadership in managing enterprise-scale Cloud & on‑premise environments.   Your key responsibilities

Own end‑to‑end delivery and operational readiness of Cloud & On-prem infrastructure services—including compute, storage, network, virtualization, backup/DR, and datacenter operations. Ensure all infrastructure solutions delivered meet operational standards, SLAs, security guidelines, and compliance requirements. Lead capacity planning, performance management, hardware lifecycle, and infrastructure modernization efforts.

Operational Leadership

Work closely with Operations teams (L1–L4) to ensure smooth handover of projects into steady-state operations. Establish operational playbooks, SOPs, monitoring standards, patching strategies, and incident response processes. Drive uptime, service reliability, and adherence to ITIL-based operational frameworks.

Lead a multi-disciplinary team of architects, engineers, administrators, and delivery specialists. Mentor and develop team members, building strong technical and operational capabilities. Collaborate proactively with security, applications, cloud, and network teams to deliver integrated operational services.

Governance, Compliance & Risk Management

Maintain governance for infrastructure delivery—including dashboards, KPIs, SLA performance, and operational maturity metrics. Ensure compliance with audit requirements, internal controls, and regulatory frameworks (ISO, SOC, etc.). Anticipate and mitigate