Rooms Control Manager - Cairo Marriott Hotel

JOB SUMMARY Lead the Arrival Experience at One of Cairo's Most Prestigious Hotels Set on the banks of the River Nile in the vibrant district of Zamalek, Cairo Marriott Hotel stands as one of the city's most iconic hospitality destinations. Combining historic grandeur with modern luxury, the hotel is renowned for its distinctive architecture, expansive accommodation offering, award-winning dining experiences and exceptional service culture. As part of Marriott Hotels , Marriott International's flagship premium brand, Cairo Marriott Hotel delivers thoughtful, elevated hospitality designed to inspire every guest journey. We are seeking an exceptional Rooms Control Manager to play a pivotal role in shaping the guest experience from arrival to departure while contributing to the continued success of this landmark property. About the Role The Rooms Control Manager is a key operational leader within the Front Office function, responsible for directing and working alongside managers and associates to ensure a seamless, efficient and personalised check-in and check-out experience for every guest. This role combines operational leadership, commercial awareness and guest engagement to maximise guest satisfaction, optimise room inventory and drive departmental performance. You will oversee daily Rooms Control and Front Desk operations, ensuring service excellence, strong team engagement and full alignment with Marriott brand standards. Working closely with Front Office leadership and cross-functional hotel teams, you will help create memorable guest experiences while supporting occupancy, revenue objectives and overall hotel performance. Key Responsibilities

Lead the day-to-day Rooms Control and Front Desk operation, ensuring exceptional service delivery and operational efficiency. Manage room allocation strategies, arrivals, departures and inventory controls to maximise occupancy and revenue opportunities. Drive guest satisfaction by proactively resolving concerns, handling complex requests and ensuring personalised service experiences. Supervise staffing levels and operational workflows to support guest expectations, business demands and financial objectives. Champion Marriott's guest recognition programmes and premium service standards throughout the guest journey. Support, coach and develop Front Office associates, creating a culture of accountability, engagement and continuous improvement. Monitor departmental performance metrics and implement initiatives that enhance productivity, service quality and commercial results. Build strong relationships with internal stakeholders across Housekeeping, Revenue Management, Sales, Reservations and Guest Services to ensure seamless hotel operations. The Ideal Candidate We are looking for an accomplished hospitality professional who thrives in a fast-paced environment and understands the importance of creating exceptional first and last impressions. You will be an inspiring leader who leads with integrity, professionalism and genuine care for both guests and associates. Equally comfortable managing operational demands and guest interactions, you will possess strong commercial acumen and a passion for delivering premium hospitality experiences. The successful candidate will demonstrate:

Experience within Front Office, Rooms Control, Guest Services or a related hospitality environment. A guest-centric mindset with a commitment to service excellence. Strong leadership, coaching and team development capabilities. Excellent problem-solving and conflict-resolution skills. Commercial awareness with an understanding of occupancy management, room revenue and operational performance. Outstanding communication and stakeholder management skills. The ability to remain composed and effective in a high-volume luxury hotel environment. Education & Experience

High School Diploma, GED or equivalent qualification with a minimum of one year's experience in Guest