Sr. Analyst, Fraud & Investigations - Financial Services

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This is a hybrid role based in Columbus, Ohio, requiring on‑site presence at least two days per week.  It is our intention to fill this role in Columbus, Ohio. However, on occasion, applications from internal candidates working remotely who bring critical industry skills and relevant experience may be considered. Technical skills desired (Power BI, coding, automation) and strong financial knowledge (annuities, retirement planning) preferred.

Summary Are you passionate about protecting our customers and our company from fraud and its negative impacts? We are skilled investigators who use technology, data, and our investigative skills to identify fraud patterns and trends, proactively and reactively, and prevent wrongful, criminal actions aimed at Nationwide. If you are tenacious, naturally curious and adaptable to the constantly evolving investigative environment in which we work, we want to know more about you! As a Sr Analyst, you’ll be responsible for conducting low to moderately complex fraud investigations and providing fact-based analysis and educated recommendations to our business partners so they can mitigate any fraud risk or concern. Additionally, you’ll be responsible for partnering and consulting with business units and leaders to implement state of the art fraud detection and prevention capabilities to help protect members and the enterprise from fraudulent activity. Finally, you’ll be responsible for monitoring tools and reports designed to proactively detect suspicious activity and fraud techniques.

Key Responsibilities:   Investigates low to moderately complex cases suspected of insurance fraud and other irregularities primarily involving Retirement Plans, Life Insurance, Annuities, and Nationwide Business Solutions Group (NBSG). Conducts complex investigations with minimal direction. May involve another level of expertise (e.g. Legal, Management, Cyber Security, etc). Ensures that assigned cases are investigated and reported back to the requesting party in a timely manner. Maintains assigned claims and referral files in a confidential manner; documents all relevant facts about files in the appropriate electronic handling system(s). Keeps management advised of developments that impact fraud case results for assigned investigations. Proactively provides support to business partners which may include analyzing and trending information, consultation/training, and investigative changes/impacts leading to increased awareness. Responsible for monitoring and maintaining various tools, systems, and processes designed to proactively identify suspicious activity. Monitors communications and responds to general inquiries related to fraud and investigations.  Delivers clear, concise, and complete case resolution responses that include investigative details and recommendations. Monitors Anti Money Laundering (AML) and Fraud reports on a regular cadence to identify fraudulent “red flags” and AML activity. Maintains and pursues technical proficiency, including participating in continuing fraud education through fraud seminars and other company-sponsored courses. Delivers an outstanding customer service experience to all internal, external, current, and prospective customers.  May perform other responsibilities as assigned. Reporting Relationships:   Reports to Manager, Fraud & Investigations Typical Skills and Experiences:

Bachelor’s degree in criminal justice, business