Mgr 1, Credit & Collections - Fraud

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

This job leads the Fraud Risk Management team in developing operational strategies and managing fraud detection and vendor relations. It entails hiring, training, and guiding staff, with a focus on performance metrics and process improvement. The role is pivotal in fostering a collaborative and performance-driven environment, driving the team to achieve key fraud management outcomes.

Responsibilities: Analyzing fraud reports to assess the efficacy of fraud prevention tactics and strategies, and adjusting policies accordingly Serving as the main point of contact for vendors and stakeholders, fostering business relationships to support fraud management goals Developing, evaluating, and refining performance metrics to optimize the functions supervised and align with departmental objectives Tracking and analyzing team performance, implementing strategic changes to drive improvements in fraud detection and prevention Educating employees on the use of performance metrics and tools to bolster financial performance and fraud risk management Cultivating a positive work environment by promoting open communication, inclusion, and fair treatment in alignment with company values Leading change management initiatives, communicating key business changes to the team and guiding the adoption process Ensuring consistent messaging to the team that ties back to the overall business strategy and fosters a customer-centric culture Collaborating cross-functionally to maintain consistent operations across the business and enhance vendor management practices Generating activity reports and financial forecasts to evaluate progress towards achieving fraud management goals and objectives Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Communication, Customer Experience (CX), Process Improvements, Strategic Objectives, Team