Sr. IT Ops Analyst

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

We are looking for someone with diverse skills and some background in this space to carry out a broad range of operational service and support assignments. You'll work under minimal supervision on data center management, maintenance, installs and decommissioning, performance, and incident management, as well as technical support activities. KEY ACCOUNTABILITIES Lead strategic technology initiatives, build, and maintain key elements of the firm’s enterprise infrastructure and associated project portfolio Provide leadership for delivery of 24/7 service operations and KPI compliance and audit. Establish and maintain metrics, key performance indicators, and service level agreements to continually improve the DC performance. Manage remote sites as well as schedule/monitor work performed by third party vendors. Business Continuity Plan Management, assuring our BCP documentation is current and approved by management Attend meetings to capture business requirements for DC Capacity planning and workflow management. Maintaining corporate databases and ensuring compliance with internal and external audit regulations. Support applications and systems by meeting or exceeding standards and service levels while minimizing operational risk. Promptly schedule equipment installs and cabling request, engage partners. plan parallel work streams when possible. Partner closely with stakeholders to improve production environment stability. Leads the support of Data Center infrastructure Reviews, participates, and implements procedures. Research industry standards, best practices and new innovations in technology and makes recommendations. Provide quality service and solutions consistent with objectives and client requirements. Effectively handle incident management for outages. Ensure timely notification and escalation of possible issues/problems, options, and recommendations for prompt resolution. Dive into design, review, and integration of all application requirements like functional, security, integration, performance, quality, and operations. Proficient with fluke testers and fiber testers, and scanners Knowledge of interrelated power, space, and cooling as it relates to Data Centers Provide expertise to other functional areas (technology, trends, and processes). Join projects aimed at evolving the base infrastructure, deploying new technologies, or optimizing the operational environment. Deploy base infrastructure components for all environments. Follow change management procedures. ensure proper testing, sign-off, monitoring. Monitor system life cycles, ensure specifications and functionality support business. objectives and architecture decisions. Use meaningful metrics to monitor environment's performance. Participate in disaster recovery planning (Define, Review, Test). Traveling between sites is required occasionally EXPERIENCE & EDUCATION Structured Copper & Fiber Cabling and industry standard knowledge Fiber Testing & Troubleshooting expertise Knowledge of PDUs  & Power/cooling in a datacenter On Call Support DCIM Tool knowledge Rack & Stack Server/Network/Storage Installation Cable