Team Lead - Customer Care & Compliance

Location: Athens Otis is growing and looking for a Customer Care & Compliance Team Lead in Athens, Greece. What will you do? As Customer Care & Compliance Team Lead, you will be responsible for leading two important operational support teams within Otis Greece: our Customer Care Team and our Certification & Registration Administration Team. You will ensure that customer inquiries and complaints are handled efficiently and professionally, while also overseeing the administrative processes required for elevator certifications and registrations with local authorities. By coordinating teams, supporting process improvements, and fostering collaboration across departments, you will play a key role in delivering an excellent customer experience and ensuring compliance with local requirements.

Lead and support the Customer Care Team, ensuring high-quality service for customers and internal stakeholders. Oversee the handling of customer inquiries, requests, and complaints, ensuring timely resolution. Coordinate the activities related to elevator certifications with external certification bodies. Ensure the timely registration of elevators with municipalities and other relevant authorities. Support and guide the Certification & Registration Administration Team in their daily activities. Monitor team performance, workload, and service quality. Identify opportunities to improve administrative processes and operational efficiency. Collaborate closely with Field Operations, Sales, and other departments to support business needs. Promote a customer-focused culture and continuous improvement mindset within the teams. Is this the job for you? You are an organized and proactive professional who enjoys supporting people, improving processes, and ensuring things run smoothly behind the scenes. You are comfortable working with different stakeholders, managing multiple priorities, and finding practical solutions to everyday challenges. What do we expect from you? Bachelor's degree or equivalent professional experience. Previous experience in administration, customer service, operations support, or a similar environment. Experience coordinating work, projects, or small teams is considered an advantage. Strong organizational skills and attention to detail. Ability to manage multiple priorities and deadlines. Good communication and interpersonal skills. Customer-oriented mindset and problem-solving approach. Proficiency in Microsoft Office applications. Good command of Greek and English. What can you expect from us? The opportunity to lead two essential operational support functions within a global industry leader. A collaborative and supportive working environment. Training and development opportunities. Modern working tools and resources. Competitive salary and benefits package. The opportunity to contribute to process improvements and make a visible impact on our business. At Otis, we move people and keep the world's cities in motion. Join our team and help us deliver exceptional service while supporting the safe and compliant operation of elevators and escalators across Greece. If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.  Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.   You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are