Markets Transition - Client Onboarding Associate (Korean Speaking)

Join a fast-paced onboarding team and help clients get ready to trade smoothly and with strong controls. You will coordinate multiple workstreams, resolve issues quickly, and keep stakeholders aligned to timelines. This role suits someone who is client-facing, analytical, and resourceful, with strong ownership and follow-through. As a Client Onboarding - Trade Markets Associate (Korean Speaking), you will coordinate end-to-end onboarding activities that enable clients to trade markets products. You will manage workstreams such as know your customer checks, account setup, static data, credit and legal requirements, and operational readiness. Korean language skills are required because you will work directly with Korea-based clients, confirming requirements, explaining onboarding steps, and driving timely completion. You will use structured problem-solving and strong stakeholder management to remove blockers and deliver trading readiness within target timelines.

Coordinate end-to-end onboarding activities, tracking milestones, dependencies, and actions through to trading readiness. Engage directly with Korea-based clients in Korean to confirm requirements, explain onboarding steps, and provide status updates. Drive cross-functional coordination across internal teams to progress deliverables and close gaps. Identify onboarding risks and blockers early, escalate appropriately, and drive resolution with clear ownership. Maintain strong governance by ensuring required checks, approvals, and documentation are completed and evidenced. Use data and reporting to monitor progress, highlight delays, and improve delivery discipline. Contribute to process and tooling improvements that reduce cycle times and improve the client experience. Required qualifications, capabilities, and skills Bachelor’s degree or equivalent. Minimum 3 years of experience in client onboarding, client service, implementation, operations, or related support roles. Korean language fluency (spoken) — mandatory requirement due to direct servicing of Korea-based clients. Strong client-facing communication skills, able to manage expectations and drive actions to closure. Strong analytical and problem-solving skills, with the ability to diagnose issues and propose practical solutions. Strong stakeholder management skills, able to influence across teams and deliver outcomes in a matrix environment. Strong organisation and prioritisation skills, able to manage multiple workstreams under tight timelines. Learning agility, with the ability to pick up products, processes, and systems quickly. Preferred qualifications, capabilities, and skills Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes. Knowledge of markets products and onboarding controls. Experience with know your customer processes, account setup, or static data management. Familiarity with workflow or reporting tools used to track onboarding delivery.