Senior Analyst - Major Accounts

DTE is one of the nation’s largest diversified energy companies. Our electric and gas companies have fueled our customer’s homes and Michigan’s progress for more than a century. And as Michigan’s largest source of renewable energy, we’re creating a cleaner, healthier environment to power our future. We’re also serving communities beyond Michigan, where our affiliated businesses offer renewable energy, emission control technologies, and energy services to industries in 19 states.   But we’re more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and we use our energy to be a force for growth and prosperity in our communities.  When you join us, you’ll be part of a team that welcomes, recognizes, and celebrates differences and values everyone’s health, safety, and wellbeing.  Are you ready to make that kind of difference? Bring your energy to DTE. Together, we can achieve great things.   Testing Required: Not Applicable Employment Sponsorship:  This position is not eligible for visa sponsorship currently. Hybrid Role: This role is hybrid, with an established schedule of in-person work required at an assigned work location. Any remote work is expected to be performed from an employee’s primary residence, unless allowed (or prohibited) through the Company’s remote work guidelines. Emergency Response: Yes – Must be available to perform a primary assignment in support of DTE’s emergency response to storms or other events that impact service to our customers. Job Summary

Responsible for administration of assigned complex billing programs and projects. Provides assistance and support to other business units and management as needed. Responds to escalated contacts from both internal and external customers. Responsible for successfully completing special projects as assigned. Key Accountabilities

Establishes complex billing customer accounts in CIS (SAP) and performs or oversees complex billing Analyzes, reconciles and rebills complicated high profile / high revenue impact accounts Acts as representative for projects related to multi-operational areas, including, but not limited to defining needed system requirements, testing new system functionality or enhancements, and analyzing and documenting system problems and defects Leads teams, facilitates discussions and makes presentations to all levels of management and external customers Identifies system problems, initiates queries to produce reports needed to identify the financial impact on billing revenues Develops and maintains metrics and reporting for special projects and for business unit processes Provides internal consultation and support to employees and management and answers technical questions from internal/external customers Uses analytical skills to identify business and system problems, gathers information, consults, designs, recommends and implements solutions in area of responsibility. Provides expertise in identifying and resolving problem situations and provides assistance to employees with CIS (SAP) operational procedures Collects, reviews, inputs, verifies, and maintains accurate financial records and transactions performs auditing of customer accounts May provide work direction to others, assists with training new employees and customers as needed Initiates problem solving sessions between cross-functional areas to resolve complex problems Uses continuous improvement tools to identify defects and improve processes Minimum Education & Experience Requirements

This is a dualtrack base requirement job; education & experience requirements can be satisfied through either of the following three options:

Bachelor's degree in Business (or a business-related discipline), and three years relevant experience (i.e complex billing, system functionality) Associate's degree in Business (or a business-related