Systems Engineer | Infrastructure

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:   Grade: Technical 403 Pay Range: $73,800.00 - $110,700.00 Job Description The Infrastructure System Engineer reports to the Manager of Collaborative Platforms. The primary focus of this position is to administer the SharePoint Online and Office 365 environment ensuring users have access and training. The position will also assist in maintaining the customization portion of Online Microsoft Services.   Job Duties include: Support and maintain the productivity experience (messaging & collaboration technologies) solutions anchored on but not limited to the Microsoft Office 365 (O365), Active Directory, Copilot and Power Platforms Contributes to all aspects of Office 365 and Exchange Online enterprise administration. Supports and develops SharePoint Online services and sites in collaboration with Academic services. Supports and develops the Microsoft Power Platforms environment including PowerBI, PowerApps and PowerAutomate Partners with Product teams to identify platform capability/functional business requirements. Partners with Infrastructure and Operations peers to develop short and long-term strategies and roadmaps. Contributes to technical discussions with stakeholders that drive decisions and implementation plans. Contributes to the engineering area with effective agile delivery processes and service metrics. Participates in vendor relationship management across collaboration products. Provides mentoring to less experienced Systems Engineers. Performs other job-related duties as assigned. Ability to multi-task effectively under a deadline Broad knowledge of other Microsoft systems infrastructure products, such as Azure, Teams pertaining to security practices. Advanced scripting, development, and PowerShell skills and Azure Automation Ability to develop solutions and processes for cost efficient service delivery Ability to complete work independently and receive general guidance on new projects. Ability to work in a complex, dynamic team environment with minimal supervision and possesses good organizational skills. Ability to communicate with individuals at all levels in the company and with various business contacts outside of the company in an articulate, professional manner. Ability to organize, prioritize, and handle multiple assignments daily Ability to work flexible hours, may be required to work occasional evenings and weekend hours to support production releases and resolve system issues. Experience providing user guidance, documentation, and consultation Working knowledge of authentication mechanisms.

Bachelor's Degree in Computer Science or a related field desired. Equivalent relevant experience performing the essential functions of this job