Quality Manager

This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Opportunities with Logistics Health Incorporated (LHI ), part of the Optum family of business. We're dedicated to simplifying the logistics of complex workforce health programs with cost-effective solutions and a seamless distribution process. With offices in La Crosse, Wis., a satellite office in Chicago and remote employees throughout the country, we have a variety of rewarding career opportunities for you. Elevate your career as you help us create a healthier tomorrow for everyone and discover the meaning behind Caring. Connecting. Growing together. The statements listed below are not intended to be all-inclusive of the duties and responsibilities of the position. Based on leadership decisions and business needs, 'all other duties as assigned' will be expected. The Quality Manager designs and implements quality processes and standards for the Center of Excellence Quality team using validated methods and best clinical practices. This leader is responsible for providing clinical and administrative recommendations relative to quality assessment and improvement to ensure services meet customer expectations. This leader must be a change agent that will foster a quality-driven culture, promote innovative practices that ensure quality and success, and integrate quality practices and accountability into all activities. This position is full-time, Monday through Friday. Employees are required to work during our normal business hours of 8:00 am - 5:00 pm CST.

Leads and influences leaders and stakeholders, including those without direct reporting relationships, to align on quality objectives, remove barriers, drive engagement, and sustain commitment to continuous quality improvement initiatives. Demonstrates accountability for advancing quality goals by prioritizing initiatives, managing competing demands, and delivering measurable results. Analyzes and interprets data or information (e.g., clinical, administrative, quality) to ensure standards are met, compliance maintained. Provides the highest level of internal and external customer service. Works cross-functionally within Optum Serve Health Services Operations teams, making recommendations and clarifying information to assist in closing identified gaps. Evaluates current processes, compares relevant standards or specifications and identifies compliance opportunities applying Six Sigma methodology and best practices in business acumen to achieve quality standardization. Develops understanding of customer requirements and expectations and anticipates needs to determine appropriate course of action. Analyzes data and report information to identify the need for change, minimize risk, and ensure effectiveness of quality improvement. Forecasts requirements necessary to improve effective quality assessment and improvement program functions while weighing financial impacts. Identifies, prioritizes, and proactively communicates potential barriers or risks to key stakeholders. Validates quality processes by establishing quality attributes and expectations; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures. Advises and assists Center of Excellence, Program and Operations leaders in policy review, formulation, communication and evaluation in setting of organizational priorities related to Total Quality Management. Identifies application opportunities for the technical/statistical tools of quality/process improvement. Maintains and enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Provides leadership to staff that offers job satisfaction, performance recognition, and stimulates innovative thinking.