Data Analyst and Business Support (UNIQLO)

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Data Analyst and Business Support Role Purpose We are seeking a Data Analyst and Business Support to support the operations of our client’s key location in UNIQLO to centrally manage and triage all incoming maintenance work requests. The person will report to the Workplace Experience Lead and will be essential in supporting the smooth and efficient handling of all incoming queries, resulting in consistent standards and outstanding stakeholder experience. Key Responsibilities: ·       Manage the central inboxes of all incoming queries and requests, ensuring each query is processed as per agreed procedure, i.e. work order requests sent to the central Helpdesk or ticket logged in System query directed to responsible function or partner, escalated to appropriate person(s) ·       Manage all incoming queries in an efficient, professional manner to ensure fast resolution, adhering to SLAs. ·       Manage and transform all related data from client's platform to support team operation ·       In collaboration with the Host Team Leads and Workplace Experience Lead, proactively review and evolve the query management processes to adapt to changing needs and requirements ·       Proactively create, review and adapt response templates to standardize the process, using customer-centric and solution-focused, positive language ·       Follow process for escalation and directing queries, working with the client to ensure their requirements are fully met and update escalation process when required, ensuring sign off ·       Innovate and suggest ways to continuously improve the process – aiming to enhance efficiency and colleague experience ·       Use and maintain online task systems, ensuring correct data entry ·       Manage and administer system and other required systems ·       Assure compliance with JLL policies, procedures and standard practices ·       Develop a close working relationship with key Client stakeholders/partners, landlord, managing agents and facilities vendors ·       Provide support for regular management reports and projects as required ·       Support with any ad-hoc requests required to support the team ·       Achieve Key Performance Indicators (KPI) and Service Level Agreement (SLA) targets ·       Emergency Work Performance In the event of urgent or emergency situations requiring immediate remote support action, the Employee agrees and consents to perform work as assigned by the Company.     Sound like you? To apply you need to be able to demonstrate the following skills and experience: ·       An experienced Help Desk or Facilities Administrator/Coordinator with previous experience in a similar role ·       Able to demonstrate outstanding customer service skills and orientation ·       Excellent written and verbal communication and people skills ·       You strive for excellence in what you do and share ideas for improvement ·       Able to multitask and maintain professionalism at all times ·       Proficient in MS Office Applications (Outlook, Excel, PowerPoint) ·       Experienced in working in a fast-paced, corporate multi-national environment ·       Flexibility may be required within your working hours to accommodate the operation   What you can expect from us You’ll join an