Associate Registrar

Grade: 057 FLSA Status: Exempt Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive. Why join the Harvard Graduate School of Design? The Harvard Graduate School of Design (GSD) educates design, research, and scholarship leaders to make a resilient, just, and beautiful world. The GSD offers degree programs across a range of design disciplines—architecture, landscape architecture, urban planning, urban design, design engineering, and real estate—as well as advanced research programs that cut across these disciplines and a robust public program of lectures, exhibitions, and publications. The immense variety of people, programs, and ideas at the School sustains a vibrant and rich environment for learning, inquiry, and collaboration, unlike any other design school. For more information about Harvard GSD see: https://www.gsd.harvard.edu/ .

SUMMARY Reporting to the Director of Enrollment Services, this position is responsible for the management, planning, and implementation of registrar operations including maintenance of the student information system, production of data, tuition and billing, queries and reports, and general system coordination. This position will evaluate research, and report on opportunities to enhance services and streamline procedures. TYPICAL DUTIES AND RESPONSIBILITIES Registration and Enrollment Oversees registration by developing, executing, documenting, and evaluating policies and procedures. Ensures that academic policies and procedures are enforced, and proper records are maintained. Recommends changes to the student handbook and student policies each academic year. Works with the Student Life staff on any appropriate policy changes. Manages the ID Card Distribution Process. Monitors the general registrar email inbox, responding to inquiries appropriately and effectively. Oversees the production of transcripts by serving as the point of contact for Parchment, our third-party transcript ordering company. Processes enrollment verification letters, diploma replacements, loan deferments, and other custom letter requests. Acts as primary contact with the National Student Clearinghouse, performing degree verifications and reports graduate student data. Counsels students on Leave of Absence procedures, providing them with the appropriate documentation and makes all necessary changes to students’ records. Facilitates the migration of incoming students to the my.harvard system including updating their admission status and creating their programs in the student information system, as well as working with admissions on communicating processes for them to obtain their Harvard Key and GSD Email addresses. Block enrolls students into courses when appropriate. Serves as the primary contact for cross-registration out of the GSD with other Harvard Schools, MIT, and Tufts Fletcher School. Manually enters MIT grades and manages students’ enrollments in “variable unit” MIT courses each academic term. Serves as the primary contact for course substitution and waivers, processes these documents by entering them in the student information system. Coordinates the independent study process, answering student questions, collecting documentation, and enrolling them in the appropriate courses. Term Activates students each semester and updates maximum units as appropriate. Reviews students’ units each term to determine that they are meeting their full-time requirement or graduation requirements. Creates and uploads billing files (workshop fees, dorm charges, etc.) appropriately to charge students for