Operations Engineer 2 (NOC) - Onsite in NYC - FreeWheel

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

This job requires in-depth knowledge across two to three key ecosystems/technologies, managing and enhancing Comcast Advertising's services and infrastructure. It focuses on deploying and stabilizing code, and promoting standardization and automation across networks and systems. Responsibilities include providing clear, technical communication during medium-scale outages and resolving complex issues. It drives continuous improvement through collaboration with engineering teams and vendors.

Responsibilities: Conducting thorough testing and assessment of the network, developing and refining programs/scripts Maintaining operational stability and administering and deploying critical Unix, WebLogic, Linux configurations Conducting detailed troubleshooting and managing essential network protocols for optimization Formulating strategies for network performance enhancement and identifying targeted improvements Creating and revising network operational documentation, clearly communicating network configurations and processes Recommending system enhancements and analyzing XNOC tools for effective network operations Troubleshooting and resolving intermediate network issues and monitoring services to minimize downtime, serving as a knowledgeable resource Updating software for consistent system performance, maintaining high-quality network services Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. Other duties and responsibilities as assigned.

2 to 5 years of experience in IT Operations, Network Operations, System Monitoring, Application Support, or a related technical field. Hands-on experience with enterprise monitoring and observability platforms, including Nagios XI, Grafana, and Datadog. Experience utilizing alert management and incident correlation tools, such as BigPanda or similar platforms. Proficiency in Jira for incident tracking, ticket management, and workflow coordination. Strong understanding of monitoring, alerting, event management, and operational support processes. Experience troubleshooting production issues and responding to system alerts in a fast-paced environment. Ability to analyze monitoring data, identify trends, and proactively recommend improvements to system reliability and performance. Strong communication, collaboration, and problem-solving skills. Schedule / Work Set-up / Location: Shifting Schedule (must be amenable with any schedule depending on business needs) Hybrid Work Set-up (3 days ONSITE weekdays - alternating Wednesdays every other week, 2 days WFH on the weekends) Hours are 8am to 8pm Eastern (12 hour shift - Wednesdays alternate) Office address is 1407 Broadway Floor 12, NY, NY Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call