Analyst Crisis Operations

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere. About Global Crisis Operations at Expedia Group   Expedia Group's Global Crisis Operations function was built from the ground up to provide coordinated, intelligence-driven crisis response across EG's portfolio of brands, including Expedia, Hotels.com, Vrbo, and others. Our team spans Seattle, London, and Gurgaon, providing continuous global coverage across natural hazard events, geopolitical crises, aviation disruptions, public health events, and emerging threats.   We operate as a cross-functional hub, working daily with Finance, Legal, Government Affairs, Communications, Customer Operations, and a standing Crisis Tiger Team, to ensure EG can protect travelers and respond to disruption with speed, accuracy, and care.

Crisis Monitoring and Assessment   Monitor global threat intelligence feeds, meteorological data, geopolitical risk sources, and open-source information streams to identify emerging crisis events in real time.   Assess severity, scope, and traveler impact of events including but not limited to tropical cyclones, earthquakes, wildfires, floods, civil unrest, armed conflict, terrorism, and mass casualty events.   Apply structured analytical frameworks to distinguish developing situations from noise, and escalate at the right threshold with clear impact assessments.   Maintain situational awareness across multiple concurrent events, producing concise internal intelligence summaries for leadership and cross-functional partners.   Response Operations   Execute crisis response actions within established SLAs, including activating traveler communication workflows, updating flex waiver policies, and coordinating with airline and hotel partner relations teams.   Participate in and help facilitate cross-functional war room syncs during active crisis events, driving toward clear actions, owners, and timelines.   Support the development and deployment of proactive in-app and email traveler messaging, applying governance frameworks to determine notification thresholds.   Coordinate with Customer Operations, Trust and Safety, Legal, Government Affairs, and Communications stakeholders to align on response posture.   Reporting and Analytics   Contribute to monthly and quarterly crisis operations metrics narratives, including executive-level summaries covering event volume, response performance, and trend analysis.   Perform post-event reviews to identify process gaps, near-misses, and improvement opportunities; document findings in standardized formats.   Maintain and improve crisis event logs, SharePoint trackers, and internal knowledge bases to ensure institutional knowledge is retained and searchable.   Produce clear, concise performance reports for leadership audiences, translating operational data into narratives that support decisions about resourcing, thresholds, and process improvements.   Data and Exposure Analysis   Query traveler booking, itinerary, and operational data to quantify how many travelers are in an affected area, what products they hold, and what remediation options are available, using SQL across EG's internal data platforms including Trino and Querybook.   Build and maintain exposure trackers that give leadership a real-time picture of