Team Leader, Customer Site

Work Schedule Standard (Mon-Fri) Environmental Conditions Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Warehouse Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. Location/Division Specific Information Unity Lab Services is a business segment that supports the Customer Channels Group and provides critical outsourced on-site services at customer locations. This position is based out of South San Francisco, CA. Discover Impactful Work: This position is passionate about service delivery excellence within Unity Lab Services! The portfolio of key services relative to the job function include: Lab Materials Management, Shipping and Receiving, and Lab Concierge. A Day in the Life: Leads a team of on-site staff. Participates in the candidate selection process, trains, and evaluates staff’s performance. Supervises staff in a manner that is consistent with our organizational culture, which is based on 4i-values. Actively seeks development opportunities for team members and self. Promotes a friendly environment, good morale and cooperation. Ensures customer needs are met and high-quality service is delivered through a variety of means including: staff meetings, exceeding service levels, monitoring of the site performance, efficiency, and attendance records. Assists in determining the resolution of all customer situations in a timely manner. Reinforces a customer focused orientation. Collaborates with Program Manager and/or Site Manager to quantify all aspects of value creation for the customer through detailed data collection and reporting. Report business metrics, target and define new opportunities, act as resource for sales team, act as resource for the customer in the area of service, savings and opportunities. Evaluates employees’ training needs, identifies possible solutions and arranges for needed training and development. Ensures that employees are cross trained and develops employees to build a career path and succession plan. Keys to Success:

High school diploma/GED required. Bachelor's degree strongly preferred.

Ability to present and articulate points by verbal and written communications. 3-5 years of dynamic proven experience in applicable field with GXP experience preferred. Ability to establish and champion positive customer relationships. Knowledge, Skills, Abilities Strong interpersonal skills and proactive approach in all duties. Skills to lead, coach and develop staff. Demonstrate expertise in the ability to identify inefficiencies in any process and make recommendations for improvement. Detail oriented, technically proficient, organized, problem solver, promotes team environment. Willingness to work overtime as the need arises. As a condition of your employment with Thermo Fisher Scientific, you must successfully complete and satisfy Thermo Fisher’s pre-employment screening (including background check and drug test) and any customer-mandated screening, credentialing, or badging requirements. Customer requirements may differ from or exceed Thermo Fisher’s criteria.   We offer comprehensive healthcare, paid Holidays, tuition reimbursement, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking