Cloud Solution Architecture Mgr

Leads team on proactively acting as the voice of the customer/partner leveraging relevant insights. Supports and coaches team on proactively identifying and/or translating customer/partner problems into industry solutions. Coaches team to focusing on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Drives team on anticipating, identifying, escalating, and mitigating blockers using appropriate tools. Leads team on delivering solutions in line with company methodologies to prepare complex customers for operational readiness and achievement of their business goals and targets. Drives team on proactively identifying and anticipating new cross-solution opportunities for Consumption, Usage & Unified expansion at scale. Coaches team on operating according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record. Supports and guides team on leveraging market insights and demand signals to assist leadership in identifying relevant areas. Coaches and enables team on leading, mentoring, and maybe assembling virtual teams. Leads team on proactively identifying and anticipating gaps that drive changes and improvements to scale across customers. In addition, this role has people management responsibilities including driving employee growth and development, executing projects, and managing performance.

Business Impact Coaches team on operating according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking). Leads team on orchestrating and collaborating across Microsoft and customer/partner teams through on-strategy delivery to achieve customer/partner objectives and increase customer/partner satisfaction. Oversees team on anticipating and managing business and technical risks, adapting methodology and applying governance principles to identify, communicate, and minimize business and technical risks. Executes work in compliance with industry and Microsoft guidelines and procedures. Leads team to continuously prioritize among competing demands in their work and identify where impact occurs with customers, ensuring alignment with business priorities and goals. Leads team on delivering solutions in line with company methodologies (e.g., product offerings such as value-based deliverables [VBDs], advice, training, technical validation), ensuring proven practices and patterns are followed to prepare complex customers for operational readiness and achievement of their business goals and targets. Leveraging knowledge of change management proven practices and/or involving the change management team, proactively helps the customer deploy for long-term organizational adoption to increase customer satisfaction and drive consumption/usage. Coaches team on guiding complex customers/partners towards a well-architected (e.g., secure, resilient, artificial intelligence [AI]-enabled), and cost- and performance-optimized solution to increase retention and expansion opportunities. Provides guidance to team on articulating the value of Unified and supports sellers, partnering with account teams to build consumption plans aligned with appropriate services. Leads efforts to provide feedback to Unified Delivery Team on VBDs to refine and further develop content. Drives team on proactively identifying and anticipating new cross-solution opportunities for Consumption, Usage & Unified expansion (especially Enhanced Solutions) at scale based on business value to customer/partner and clear understanding of the Microsoft value proposition for supported platforms to empower cloud success, foster and strengthen security and resiliency, and drive AI innovation. Executes change management to ensure team members develop thorough understanding of customer's business and operations to advise on potential solutions. Coaches