Sr. Product Manager, Borrow and Operations

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We are seeking a Senior Product Manager / Lead to own the product charter for Borrow & Operations technology, with a strong focus on our Home Lending business.

A product manager charter defines the product's vision, scope, and business goals. This role uses that charter to lead cross-functional teams in discovering, building, and delivering a solution that operators and members rely on and that drives sustainable business value.

This is a Senior Manager role (M4). It owns one of IT Operations' most complex companywide programs: the application ecosystem that runs Home Lending from origination through underwriting, closing, and servicing. The leader sets direction, prioritizes the roadmap, and is accountable for reliability, control, and operational outcomes across Encompass 360, Blend, NICE inContact, SoFi-developed applications, and the vendor platforms connected to them.

The role leads a growing team of individual contributors who independently administer, configure, integrate, and automate the Home Lending application portfolio. They set the product vision, sequence the work, clear cross-functional blockers, and hold the team to outcomes: less manual work, faster fulfillment, stronger controls, and a platform that scales with Borrow volume.

The ideal candidate combines product judgment with enough technical fluency to partner credibly with application administrators, engineering, risk, compliance, and Home Lending operations. They are comfortable making decisions where the right product shape is not yet defined, and they know when a choice has long-range implications that need leadership alignment.

• Own the product charter for Borrow & Operations technology: vision, scope, success measures, and the business goals the roadmap exists to hit.

• Set and sequence the Home Lending application roadmap across origination, underwriting, document management, eSignature and eVault, bureau and third-party integrations, payments, servicing, regulatory data feeds, and employee lifecycle support.

• Lead a new team focused on the Borrow and Home Lending lines of business. Plan their work, coach them, and make resourcing and priority calls so day-to-day administration, projects, and platform improvements stay in balance.

• Lead cross-functional discovery with Home Lending Operations, Engineering, Product, Risk, Compliance, Security, Identity and Access Management, and vendors. Turn operational friction into scoped problems and delivered solutions.

• Decide what to build, configure, automate, or stop. Assess alternatives, operational risk, regulatory impact, and cost, and shape how IT supports Borrow operations.

• Influence function-level decisions by partnering with senior individual contributors and IT and business leadership. Consult leadership when a choice has long-range implications for the platform, the control environment, or the operating model.

• Hold the team accountable for reliability, security, and