Operations Work Lead Sr (Dealer Floor Plan - Commercial Equipment Audit)

Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Operations Work Lead Sr within PNC’s Commercial Equipment Audit organization, you will be based in the PNC Footprint. In this role, you will receive audit information from PNC Clients for Commercial Equipment inventory, which you will be responsible for auditing to ensure equipment (Tractors, Forklifts, Trucks, Trailer's, etc...) is accounted for. You will be expected to travel by vehicle and/or plane (depending on distance), approximately 1-5 days per week to audit or assist team members with auditing. If the equipment is not accounted for, you will gather the necessary information and escalate matters as needed, per standard operating procedure. We seek motivated, driven and creative individuals that enjoy working as part of a team in a high energy environment which thrives on innovation and ingenuity. You will work together to create new solutions which will provide our clients with an exceptional customer experience. Valued opinions, supported by collaborative teams, impact the success of the Commercial Lending Operations organization. Additional Information: • Preferred candidates will have floorplan dealership experience. • You will be expected to train new employees and ensure accuracy of auditing for existing employees. • As a team, you can expect to complete approximately 18 audits per month. • Audits are broken down across various markets and states. It is not guaranteed that clusters of audits will be in the same area or state.   This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Oversees operations workflow and assists team with executing complex transactions/processes. Monitors and coordinates operations workflow and resolves escalated issues. May process and/or reconcile transactions of moderate to high risk and financial value in accordance with established policies and procedures. Partners internally to identify, resolve, and provide guidance regarding escalations. May interact with external customers and third parties in completing transactions or resolving escalated issues. Coaches team members and provides applicable training. Leads team huddles/meetings and/or continuous improvement sessions. Provides input on team member performance and development. Provides consultation and advice to internal and external customers. Reviews existing processes and drives improvements/implementation. Updates standard operating procedures. Participates in and serves as subject matter resource for projects. Reviews transactions and related documents to verify completeness, accuracy, conformance to established service levels and compliance with applicable policies and procedures. Participates in risk mitigation activities. Verifies completeness and accuracy of procedures. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management