Customer Service Representative

We’re Watts. Together, we’re reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource. What we do: For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​ Join Watts as a Customer Service Representative and become part of a collaborative, customer focused team where your contributions make a real impact. In new headcount based in Burlington, Ontario, you'll be at the center of delivering exceptional service, supporting customers and internal partners with pricing, product inquiries, order management, returns, and more. If you are organized, adaptable, and thrive in a fast paced environment, this is an exciting opportunity to build meaningful relationships, develop your expertise, and help drive customer satisfaction and operational excellence. With comprehensive onsite training, a supportive team, and the flexibility of a hybrid work model, you'll have the tools and opportunities to grow your career with a trusted industry leader. Scope of Position   This organized and adaptable individual , as part of the Watts Customer Service and Sales Department will be responsible for playing a key role in delivering high-quality support to both internal teams and external customers. This team member will be responsible for handling inquiries related to pricing, product availability, order status, returns, and invoice discrepancies, the CSR ensures transactions comply with company policies and service standards. With knowledge of company systems, procedures, and products, the CSR role helps drive customer satisfaction, operational efficiency, and cross-functional collaboration. This position reports to the Inside Sales Manager.  This role is hybrid, with training onsite full time for 4-6 weeks before transition to hybrid.  This role is Burlington Ontario and is a new addition to the team. Primary Job Duties and Responsibilities Respond promptly and accurately to all customer inquiries, including escalating issues related to pricing, availability, order status, and returns Maintain a solid understanding of company systems, products, and procedures to support day-to-day activities and respond to inquiries. Ensure all customer interactions and transactions comply with company policies and service standards. Resolve customer issues professionally and efficiently, maintaining a focus on service excellence. Perform a variety of activities in the ERP and related systems to support inventory and financial accuracy including order entry, RGA's, credits, debits & invoicing. Support Canadian Rep Agencies and GTA Reps with timely and accurate information. Collaborate with cross-functional teams to address customer needs and enhance service quality. Perform other duties assigned by the Department Supervisor/Manager. This role will assume responsibility for other projects and duties as assigned by the Inside Sales Manager or Company management. Responsibilities for success in this role are directly tied to Watts Values of Integrity, Accountability, Continuous Improvement, and Transparency Travel Requirements: This role may require travel to Boston for training.

A high school diploma or equivalent. 2+ years of experience in a customer-facing role Experience working with ERP systems Must successfully establish employment eligibility and satisfactorily complete background checks, including a criminal record check as a condition of employment. Proficient in Microsoft Office: Skilled in using