Senior Manager, Enterprise Support, Department of Defense

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Are you passionate about architecting cloud solutions and driving customer success at scale? The AWS Support team is looking for a Sr. Enterprise Support Manager who partners with customer leadership and executives to craft highly scalable, flexible, and resilient cloud architectures that address customer business problems and accelerate the adoption of AWS services. In collaboration with AWS sales and several other AWS teams, you will define vertical strategies and lead teams to deliver exceptional technical outcomes. You should also have a demonstrated ability to think strategically about business, products, and technical challenges. You'll join a team of incredibly smart professionals who are passionate about cloud computing and believe world-class support is essential to customer success. In this role, you'll shepherd Enterprise Support customers through their cloud journey by driving adoption of AWS services, delivering scalable solutions across verticals, and ensuring your Technical Account Managers enable customers to achieve their most critical business outcomes. This position requires that the candidate selected be a US Citizen and currently possess and maintain an active Top Secret security clearance. Key job responsibilities -Lead and develop a team of Technical Account Managers to mitigate customer risks, improve architectural resiliency, and accelerate cloud migration and modernization initiatives -Manage the Enterprise Support experience for assigned customers, conducting periodic reviews of their architectural and operational performance on AWS and presenting actionable insights -Build deep relationships with customers to become a trusted advisor for their most critical workloads that support their digital transformation and journey to the cloud -Drive the creation and implementation of scalable solutions that incorporate AWS offerings into customer architectures across your vertical -Develop and execute customer engagement strategies that accelerate adoption of AWS services while tracking interactions, analyzing feedback, and improving satisfaction and loyalty A day in the life Every day brings new and exciting challenges as you guide your team in managing Enterprise Support customer experiences on AWS. You'll analyze and present architectural reviews, drive solution creation that incorporates AWS offerings, and advocate for customer needs within AWS. You'll partner with customer executives in solution building, provide feedback into the AWS Support product portfolio, and lead your Technical Account Managers to help customers migrate, modernize, and operate as efficiently as possible.

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