Customer Service Representative - Service & Repair

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life Make an impact where healthcare meets customer experience. As we build our new in-house Service & Repair Customer Care organization, we are looking for Customer Service Representative who are passionate about delivering exceptional service and thrive in a fast-moving environment. This is more than a traditional customer service role. As a Customer Service Representative for the UK&I you will become a trusted partner for customers, helping ensure that medical devices are repaired, maintained and returned to service as quickly and efficiently as possible. Your work will directly support healthcare providers and ultimately contribute to patient care. Whether you're starting your career, bringing experience from another field, or already an experienced customer care professional, we're looking for people with a customer-first mindset, curiosity, ownership, and a willingness to learn and grow. Responsibilities may include the following and other duties may be assigned: Act as the primary point of contact for customers throughout the service and repair journey  Manage service requests, quotations, orders and follow-up activities to ensure outstanding customer experience  Collaborate closely with service engineers, repair centers, logistics teams and other internal stakeholders to resolve customer issues  Handle customer escalations, including product and service-related complaints, ensuring timely resolution and appropriate follow-up  Support quality and compliance requirements in a highly regulated MedTech environment Contribute to process improvements and continuous improvement initiatives  Participate in projects, system enhancements and User Acceptance Testing (UAT) activities to help improve the tools and processes we use every day  Required Knowledge and Experience: Experience in customer service, operations, service support or a related environment  A genuine passion for helping customers and solving problems  Strong communication skills and the ability to build positive relationships  Excellent attention to detail and a quality-focused mindset  The ability to manage multiple priorities in a fast-paced and continuously evolving environment  A proactive approach and willingness to take ownership  An interest in healthcare, medical technology or technical service environments    Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  ‌ Recruitment Fraud Alert   We are aware of phishing scams targeting job seekers. Please keep the following in mind:  Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.  Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.  If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.  If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com .  ‌     Benefits & Compensation Medtronic offers a competitive Salary