Mgr Outreach

Consumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.8 million of the state’s 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.       This position is not eligible for immigration sponsorship, e.g., H-1B, TN, etc. Please do not apply if you will need immigration sponsorship for a work visa now or in the future, including sponsorship for H-1B, TN, etc., now or in the future. We are unable to hire individuals with CPT, OPT, or STEM OPT for this position as the position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work visa.   Location : This is a hybrid (virtual/onsite) position with required onsite days on Monday, Tuesday and Thursday and may be assigned to any Consumers Energy Service Center located throughout Michigan's lower Peninsula.  The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).  General Summary of Job Responsibilities

The Manager Outreach will lead community-based engagement that connects customers to assistance and access pathways, equips trusted messengers, and turns local insight into measurable improvements in trust, program utilization and customer outcomes. Be responsible for managing our Energy assistance offerings as well as managing and leading our energy assistance team of employees. Develop cross functional low-income strategy that brings internal and external parties together on behalf of our most vulnerable customers. Develop and maintain programs and outreach activities directed at low income customers. This individual will take the lead on providing leadership, strategy and guidance to employees to building and maintaining relationships with non-profit and government agencies, and other community organizations to maximize Consumers Energy's effectiveness in reaching the targeted audience. What Success Looks Like

Customers gain clearer access to assistance, education, community prosperity programs, and other available resources. Local barriers are identified and resolved faster through trusted community relationships. Educators, community leaders, ambassadors and partner organizations confidently extend accurate information through local channels. Program utilization, learning, partner activation and trust improve in priority communities. Community insight and data intelligence consistently informs enterprise decisions, regional strategies, and customer response. Essential Duties and Responsibilities

Own statewide affordability and access engagement strategy for high-burden communities and major customer transitions. Lead K-12 education system engagement and strategic outreach with grassroots leaders, community organizations, educators, residents, and trusted local messengers. Develop scalable education, ambassador, and engagement programs that translate energy safety, reliability, affordability, clean energy, and career opportunities into clear, locally relevant actions. Manage community-based contractors and partners that connect customers to assistance, resources, and issue-resolution pathways at the point of engagement. Partner with Regional Teams to identify local barriers, prioritize communities, and implement strategies informed by regional data and relationships. Equip employee advocates, community ambassadors, and partner organizations with current content, training, toolkits, and communication resources. Integrate community insights and outcomes into enterprise planning, including energy and environmental justice considerations, customer strategy, storm activation standards, readiness, and handoffs. Establish governance, operating rhythms,