Customer Service Representative (Spanish-speaking) - On-site WE01

Job Title: Customer Service Representative (Spanish-speaking) - On-site WE01 Job Description Experience the power of a game-changing career   Want   to be part of an innovative and growing team?   We’re   a global technology and services leader that powers the brands of the future. We help well-known brands ,   the ones you use every   day ,   improve   their businesses with technology and integrated solutions, in over 70 countries.   If   you’re   looking for a career that will challenge you, provide opportunities to grow, and allow you to make an impact, join us as a   Customer Service Representative !   Career growth and personal development   We’ll   give you the skills and opportunities to grow your   career,   while working in an international and dynamic environment.   What you will do in this role   -  Identify   and assess customers’ needs, handling consultations, after-sales requests, and general enquiries.   -   Manage customer   communications   through   email and chat , providing   accurate   and complete information.   -   Handle customer complaints, find   appropriate solutions , and follow up to ensure resolution .   -   Build strong customer relationships through empathy, clear communication, and a customer-first approach.   -   Manage the   CRM system , keeping customer interactions, accounts, files, and databases up to date.   -   Collaborate with   Sales, Finance, Administration, and other departments   to support customer processes and operations.   Your qualifications   - Have a proficient or bilingual level of Spanish and advanced level of English   -   Previous   experience in   customer service, helpdesk, or a similar role   is valuable.   -   Strong written and verbal communication skills with excellent interpersonal abilities.   -   Customer-focused and detail-oriented, with a genuine commitment to providing high-quality service.   -   Able to   multi-task, prioritize, and find effective solutions   in a fast-paced environment.   -   Flexible, resourceful, proactive, and dynamic.   -   A true team player who enjoys working towards both individual and team goals.   -   Previous   experience with   Zendesk   is a plus.   What’s   in it for you?   - Full-time   39 hours /week permanent contract: rotative Monday to S unday   from 0 9 .00   to 2 0 :00   - Salary   19.623,94 euros gross/year   -   Great   team and working env ironm ent in a modern centrally placed office in Barcelona     - Full paid training on the company and the project   you'll   be working on   Experience the best version of you   If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+   game-changers   around the globe call Concentrix their “employer of choice.”   Concentrix is an equal opportunity employer   We're   proudly   united as one   team, one company, globally.   We're   committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.     R1761671 Location: ESP Barcelona - C/ de la Selva de Mar, 129 Language Requirements: English, Spanish (Required) Time Type: Full time