Analyst I, Systems Operations

Job Purpose The System Operations Analyst I is responsible for providing immediate assistance to NYSE Group Exchanges, National Markets Services, back office, support personnel, and IT staff to ensure high customer satisfaction and minimize IT-related problems. This entry-level role supports the daily operations of industry-leading trading exchanges, Help Desk support, and Market Compliance Supervision within the overall architecture of the ICE/NYSE exchanges, divisions, and infrastructure. This is a 24/7 environment requiring shift rotation and/or weekend work.

Assist with troubleshooting and resolving day-to-day internal and customer issues. Provide direct support to clients. Maintain operations and administration of ICE/NYSE systems using established policies and procedures. Adhere to Incident Management policy, maintaining ownership of production incidents, including communication, escalation, and follow-up for root cause analysis. Prepare and maintain documentation for troubleshooting and escalation procedures. Control computer systems on schedule using computer system consoles, operator checklists, and third-party software.   Knowledge and Experience Associates/Bachelor's degree or equivalent systems/application support experience. Beginner-level experience with Linux Operating System. Ability to work in a service-oriented team environment. Strong customer focus and dedication to providing the best possible user experience. Effective communication skills with both technical and business resources. Critical thinking and analytical problem-solving skills. Demonstrated reliability, flexibility, and attention to detail. Scheduling flexibility required.   Preferred Knowledge and Experience Experience or exposure to financial and investment industries/technologies. Basic Unix Shell scripting skills. Help Desk or customer service experience. Basic knowledge of FIX Protocol. Experience with enterprise monitoring solutions. Knowledge of TCP/IP, UDP, and Multicast protocols. Basic knowledge of Incident and Change Management processes (e.g., ITIL, ISO 9000, Cobit).