Senior Shop Assistant

Contributes to meeting or exceeding store sales and KPI targets by:

Building an emotional connection with customers and living the Brand Values

Serving and selling to customers and conscientiously executing store operations

Using his/her expertise and experience to provide feedback and support to selected team members

Is aware of store targets and actively works to meet or exceed these by using all the resources available inside and outside of the store

Identifies improvement opportunities and communicates suggestions to store management to drive commercial success

Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model

Shares his/her customer service experience and trains selected team members to fine-tune their service skills

Uses advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her Category

Guides and trains selected members of the team on basic core and seasonal product knowledge

Maintains an appealing, easy-to-shop environment for customers by consistently executing visual merchandising and housekeeping standards

Complies with store policies and procedures to maintain a safe shopping and working environment

Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor

Completes sales transactions quickly and accurately while adhering to cash protection procedures

Minimizes loss by actively maintaining sales floor awareness while serving customers

Collaborates productively and respectfully with team members to meet or exceed store goals

Makes himself/herself available to support other team members when needed

Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance

Fluent speaker of Polish and intermediate speaker of English

Advanced Retail Professional Competencies

Minimum 6 months’ work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and solid product, retail and industry understanding

Basic numeracy and literacy and advanced verbal communication skills (additions based on market needs)